Resourcer in Cardiff

Location: Cardiff - with frequent travel to sites across the West Midlands

Salary: £27,000 – £30,000 per annum depending on experience, plus excellent benefits

Schedule: 37.5 hours per week

As a Resourcer in our Restart Employment, Skills and Training team, you’ll play a crucial role in connecting people with meaningful job and training opportunities that help them move forward with confidence. Your work will directly support individuals in building skills, securing work, and creating positive, lasting change in their lives. Working closely with Strategic Account Managers and Account Managers, you’ll focus on understanding both candidate potential and employer expectations. By matching people to the right opportunities at the right time, you’ll help strengthen communities, improve employment outcomes, and support Serco’s purpose of creating impactful solutions that benefit society.

What You’ll Do

• Screen candidates and learners for job roles and training opportunities, ensuring alignment with employer requirements
• Provide feedback, advice and guidance to help candidates prepare for interviews, training, and workplace expectations
• Collaborate with Strategic Account Managers and Account Managers to understand opportunity requirements and fulfil demand
• Build strong relationships with candidates and internal stakeholders to maintain engagement throughout the recruitment journey
• Accurately record activity and outcomes within CRM systems, tracking progress and key performance indicators
• Identify opportunities to improve screening processes using feedback, data insights and industry awareness

Does this sound like you? You’ll be a great fit for this role if you have…

• Experience in recruitment, resourcing, talent acquisition or candidate screening, ideally in a fast-paced or employability environment
• Strong communication and interpersonal skills, with confidence engaging and supporting a wide range of people
• Excellent organisational skills and the ability to manage high volumes of activity to tight timescales
• A collaborative mindset, with strong attention to detail and a focus on quality outcomes
• Confidence using CRM systems and Microsoft Office applications, including Word, Outlook, Excel and PowerPoint

Vetting And Checks

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

What We Offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

EEO Statement

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).