Administrator in Cardiff

Location: Newport, NP20 1FX

Salary: £24,000 plus excellent benefits

Schedule: Full-time, Monday to Friday 08:30 to 16:30 or 09:00 to 17:00 (30-minute break)

As an Administrator in our Employment, Skills and Training (EST) team, you’ll support the smooth delivery of our Restart Contract, helping colleagues and participants achieve meaningful outcomes that positively impact communities. In this role, you’ll play a key part in ensuring our operations run efficiently and professionally day to day. From welcoming visitors to maintaining accurate data and supporting learning activities, your work will directly contribute to helping individuals gain skills, improve employability and move towards a brighter future.

What you’ll do as an Administrator

• Deliver a high standard of customer service when supporting participants, learners and colleagues
• Manage reception duties, welcoming visitors and ensuring a professional front-of-house experience
• Maintain accurate records and input data quickly and accurately across systems
• Monitor shared inboxes and phone lines, responding to or escalating queries as appropriate
• Manage petty cash in an accurate and timely way
• Support coordination of training sessions, including booking rooms, tutors and learning materials
• Contribute to general office administration, facilities coordination and team activities.

Does this sound like you? You’ll be a great fit for this role if you have:

• Strong communication and interpersonal skills
• Experience in a front of house or administration role
• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook
• Excellent attention to detail with the ability to manage your workload effectively
• A proactive, flexible attitude and the ability to work both independently and as part of a team

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. This role also requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.