Capability Lead

Location: Newport, NP20 1FX

Salary: £34,000 - £40,000 per annum dependant on experience plus excellent benefits

Schedule: Full-time, Monday – Friday

Ready to impact a better future? As a Capability Lead in our employability team, you’ll support and develop Job Coaches across operational sites, helping them build the skills and confidence to deliver meaningful outcomes. Your work will directly influence performance, growth, and positive impact for individuals and communities. This is a role with purpose; by embedding best practice, supporting learning, and driving continuous improvement, you’ll help colleagues thrive and ensure participants receive the highest quality support – creating lasting change where it matters most.

What you’ll do as a Capability Lead

• Provide coaching, guidance and practical support to Job Coaches through observations, call reviews and 1-to-1 sessions
• Identify learning needs and deliver targeted development to build capability and confidence
• Share best practice across teams and embed continuous improvement initiatives
• Support the rollout and adoption of new processes and change initiatives
• Collaborate with Operations Managers to address performance challenges and improve outcomes
• Maintain accurate records of coaching activity and ensure alignment with contractual and quality standards

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience in employability, participant-facing services or a customer service environment with a strong track record of performance
• Experience supporting, coaching or developing colleagues, with a passion for helping others grow
• A Level 3 qualification in Information, Advice and Guidance (IAG) or equivalent, or willingness to work towards this
• Strong communication and interpersonal skills, with the ability to work across different teams and stakeholders
• Excellent organisation, attention to detail, and the ability to manage multiple priorities

Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.