Candidate Experience Coordinator

We’re looking for a Candidate Experience Coordinator to support high-volume recruitment across our Justice & Immigration division, primarily within PECS (Prisoner Escort & Custody Services).

Type: Perm, Full-Time – 37.5hrs per week.

Location: Remote / Solihull.

Salary: £26,500 per annum.

This role sits at the heart of the recruitment journey, screening applications, conducting structured interviews and managing candidates from application to offer stage, ensuring every candidate receives a professional, respectful and engaging experience throughout. This is a largely home‑based role, offering flexibility and autonomy, with occasional travel required to recruitment events, assessment activity or office meetings as needed.

What You’ll Be Doing

• Screening high volumes of applications and identifying quality talent
• Conducting structured, competency‑based interviews
• Making fair, evidence‑based hiring decisions
• Managing your own portfolio of live requisitions
• Maintaining accurate records across Phenom and internal systems
• Flexibility and willingness to learn different contracts, sectors and role profiles

What We’re Looking For

• Experience in high volume recruitment coordination, interviewing or HR administration
• Confidence using structured interview and scoring frameworks
• Strong organisation and time management skills
• Ability to manage multiple priorities in a fast‑paced, high‑volume environment
• Clear and professional communication skills
• A proactive mindset with genuine ownership of your workload
• Resilience and adaptability

Why join us?

• Salary £26,500 per annum
• Yearly salary reviews
• Pension scheme
• 25 days annual leave plus bank holidays
• Employee assistance and wellbeing support
• Development opportunities within Talent Acquisition and wider Serco
• Travel and lifestyle discounts
• Flexible, primarily home‑based working

This is an opportunity to build real experience in volume recruitment while working in a supportive, high‑performing team where accountability and candidate care go hand in hand. If you’re motivated, organised and ready to take ownership in a fast‑moving environment, we’d love to hear from you. Apply now!

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact myhr@serco.com.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on myhr@serco.com to discuss.