Business Systems Support Officer

Location: NNUH, Norwich, NR4 7UY

Salary: £27,945 per annum, plus excellent benefits

Schedule: 37.5 hours per week, Monday‑Friday 8am‑4pm

Contract: Fixed Term, 24 months

As a Business Systems Support Officer in our Health team, you will support the delivery of essential estates and facilities management services by managing systems, compliance reporting, documentation and asset information. Your work will help ensure critical hospital infrastructure remains safe, efficient and reliable for patients, visitors and healthcare professionals. Working closely with operational teams and stakeholders, you will use your technical expertise to create impactful solutions, improve processes and provide valuable business intelligence. This role offers the opportunity to make a positive impact on communities while building a reliable and sustainable future for healthcare services.

Responsibilities

• Analyse operational data and produce reports, metrics and performance information to support compliance, service improvement and decision‑making.
• Manage and maintain Computer‑Aided Facilities Management (CAFM) systems, including asset information, compliance records and contractual documentation.
• Support the delivery of estates and facilities management requirements, including operational activities, capital projects, minor works and lifecycle programmes.
• Develop and improve systems, processes and reporting tools to enhance efficiency, innovation and value for money.
• Maintain accurate document control and compliance records, ensuring all information remains current and aligned with contractual and statutory requirements.
• Build trusted relationships with colleagues, contractors and stakeholders to support successful service delivery and provide excellent customer service.

Essential Qualifications

• Experience working within facilities‑management, estates, compliance or a similar operational environment.
• Advanced Microsoft 365 skills, particularly in Excel, SharePoint, Word and PowerPoint, with the ability to analyse data and create professional reports.
• Strong analytical and problem‑solving skills, with the ability to interpret data and identify opportunities for improvement.
• Excellent organisational skills with the ability to manage multiple priorities and work independently.
• Strong communication and relationship‑building skills, with a focus on trust, collaboration and customer service.
• Experience using Computer‑Aided Facilities Management (CAFM) systems, including asset management, compliance monitoring and reporting is desirable.

Benefits

• 25 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers
• Paid volunteering day and tax‑free charitable giving through Payroll Giving Scheme
• Employee networks for collaboration, learning and belonging, representing veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities and people from all cultural backgrounds

Vetting and checks: An Enhanced DBS check and an Occupational Health Questionnaire will be required for this role.