Business Support Administrator

Overview

BUSINESS SUPPORT ADMINISTRATOR

Location: UHS Southampton Hospital, Southampton, Hampshire SO16 6YD

Salary: £16,315.00 per annum plus excellent benefits

Schedule: 25 Hours per week, Monday – Friday, 9am – 2.30pm (negotiable & can be discussed at interview stage)

Ready to impact a better future? As a Business Support Administrator in our UHS team, you will provide high-quality administrative support to the UHS Management Team and wider contract. This is a varied and fast-paced role, playing a vital part in workforce management, payroll support, procurement, and recruitment administration.

You will be responsible for maintaining accurate workforce data, supporting service line managers with rostering and reporting, and ensuring payroll and compliance processes run smoothly. This role is ideal for someone who thrives on accuracy, confidentiality, and juggling multiple priorities.

What You’ll Do

• Work closely with service line managers to support forecasting, allocation, and agency bookings for weekly rosters
• Act as the main point of contact for agency bookings, liaising with agencies and managing invoicing
• Reconcile overtime and agency usage against weekly and monthly payroll
• Maintain and manage the time and attendance system (Workforce Management), ensuring data accuracy at all times
• Ensure all employees are paid correctly through timely and accurate data entry
• Produce regular reports on worked and non-worked hours to support contract governance
• Support payroll administration, including approvals, submissions, checks, and handling ad hoc payroll queries
• Provide administrative support to management meetings, including minute and note taking
• Support recruitment, vetting, right-to-work checks, inductions, and training administration
• Coordinate training events, staff briefings, and inductions
• Manage purchasing and procurement activities through Guided Buying, raising purchase orders and receipting invoices in line with policy
• Support people management administration tasks as required

Does this sound like you?

• Previous experience in a Business Support or administrative role
• Excellent written and verbal communication skills
• Highly organised, detail-focused, and delivery-driven
• Able to handle sensitive and confidential information (HR and payroll) with discretion
• Strong time management skills with the ability to work independently and manage multiple priorities
• Flexible, self-motivated, and proactive approach to work
• Strong IT skills, particularly in MS Excel, Word, and PowerPoint

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. Depending on the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks. UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

What We Offer

• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days plus bank holidays (pro rata)
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Networks that support inclusion and belonging, including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from diverse cultural backgrounds

Apply

Let’s impact a better future, together. Apply today. Please click on the apply button to complete your application. We may close the role early if a large volume of applications is received. We are committed to building a diverse and inclusive organisation and will make reasonable adjustments at interview through to employment. We encourage applications from a diverse candidate pool. We operate a hybrid work structure where applicable and are Disability Confident Leaders. For help with your application please contact 0345 010 4000.

About Serco

At Serco, not only is the nature of the work important, everyone has an important role to play. We are a team of 50,000 delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. We offer global employee networks for diversity and inclusion.

Apply now by contacting our recruitment team. For help with your application please contact 0345 010 4000.