Business Development Manager

Location: Hybrid with regular travel to sites within the West Midlands.

Salary: £34,000–£36,000 per annum, depending on experience, plus benefits and company car.

Schedule: Full time (37.5 hours per week).

Ready to impact a better future? We’re proud to run the Restart Scheme on behalf of the Department for Work and Pensions (DWP) in Wales and West Central England. This scheme supports people who’ve been out of work with tailored coaching and practical help to find sustainable jobs, including CV support, training and confidence-building.

We’re looking for a Business Development Manager to join our team. In this role, you’ll generate, build and grow strong partnerships with employers across Birmingham, Coventry and West Bromwich, turning business needs into real job opportunities for our participants. You’ll work closely with internal teams to ensure the right candidates are matched to the right roles, helping placements succeed and delivering high‑quality employment and skills outcomes.

What You’ll Do

• Manage and develop at least 10 key employer accounts within a specified sector, acting as the main point of contact and building trusted relationships.
• Promote Serco’s full employment, skills and training offer to grow existing accounts and position Serco as the partner of choice for new accounts, including pre- and post‑employment support.
• Work closely with Resourcers, clearly communicating employer expectations to support effective screening and placements, ensuring roles are filled with suitable learners at pace.
• Track and report on key metrics including placements, satisfaction, sustainability and repeat usage, providing updates to the Strategic Account Manager and stakeholders.
• Use data insights to improve account management, employer engagement and service quality, sharing recommendations with the Strategic Account Manager.

Qualifications

• Proven experience in sales, business development, recruitment or employer engagement, ideally in a high‑volume environment.
• Qualified to NVQ Level 4 (or equivalent qualification or experience).
• A sound understanding of the skills and employability sector, including current trends, challenges and opportunities.
• Strong communication, negotiation and presentation skills with the ability to engage and influence a diverse range of stakeholders.
• A data‑driven mindset with strong problem‑solving and analytical skills.
• Experience developing strategies and translating them into actionable plans.
• Strong organisation and time management, and the ability to work both independently and collaboratively.

Vetting and Checks

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Compensation and Benefits

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year).
• Pension: Up to 6% contributory pension scheme.
• Company Car.
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from monthly pay to the Serco People Fund Charity.
• Employee networks: Support inclusion and connection, representing and empowering all employees including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Diversity and Inclusion

At Serco we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all and will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure and are proud Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard.