Business Administrator

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Business Support Team provides administrative support for the over 1,000 employees across the Health Advisory Assessment Services contract within Citizen Services. The Business Administrator is responsible for the accurate and efficient management of all administration activities within the end-to-end Joiner Mover and Leave process. This role is integral to the smooth operation of the contract ensuring new starters receive the required system access and IT equipment. It also involves supporting IT and access issues resolution, providing accessibility software and equipment, and managing staff data and assets.

Key Accountabilities:

• Create accounts for new joiners, set up system access and permissions, and coordinate IT kit provision.
• Manage accesses and permission changes for moves and updates.
• Process leavers in line with contractual requirements including removal of system accesses and recovery of IT kit.
• Follow up on client requests related to device recovery for leavers and long-term absences.
• Review compliance with Serco and client processes, which can be subject to audit.
• Coordinate the provision of appropriate assistive technology and equipment to meet employee accessibility needs.
• Providing guidance to employees on IT and access issues, escalating via agreed channels when necessary.
• Ordering of equipment when required.
• Maintain the internal staff management database, ensuring accurate employee data and supporting business wide reporting.
• Carry out contract-wide audits of equipment as required.

Essential technical and professional skills, knowledge, and qualifications:

• Exceptional attention to detail with a methodical approach to work.
• Clear and friendly communicator especially when dealing with colleagues and employees.
• Confident in handling queries, investigating issues and following through to resolution.
• Proficient in Microsoft Office, particularly Excel.
• Reliable team player who can also manage individual responsibilities effectively.
• Highly organised, able to manage multiple tasks simultaneously.
• Flexible and able to adapt to changing priorities within the role.
• Confident liaising with internal stakeholders at varying levels of the organisation.
• Discreet when handling sensitive information.
• Open to training, feedback, and continuous improvement.
• Comfortable working in a structured, deadline-driven environment with a strong focus on accuracy.

What we offer:

• Up to 6% contributory pension scheme.
• Life insurance.
• 25 days annual leave plus bank holidays.
• Options for annual leave purchase.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, Merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.