At a Glance
- Tasks: Design and deliver engaging learning solutions for the Armed Forces recruitment team.
- Company: Join Serco, a leader in public services with a focus on defence and inclusion.
- Benefits: Up to £40,000 salary, 25 days holiday, health perks, and extensive training opportunities.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping the future of recruitment training for our Armed Forces.
- Qualifications: Experience in course design and a Level 3 teaching qualification preferred.
The predicted salary is between 40000 - 40000 £ per year.
Serco - Armed Forces Recruitment Service (AFRS). FTC 12 months, Full Time. Hybrid Working - MOD Abbey Wood base location, with travel to Army HQ in Andover, and working from home 2-3 days a week. Up to £40,000 per annum + Corporate Benefits Package.
At Serco, we partner with the UK Ministry of Defence (MOD) to provide critical recruitment services for the UK’s Armed Forces. This service brings together the Royal Navy, the British Army, and the Royal Air Force under AFRS, delivering end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team combines integrated technology and specialist partners to modernise and improve the candidate experience, guided by values that prioritise doing the right thing for our people, the MOD, HMG, broader society, and the candidates we source.
We are recruiting for a Learning & Development Course Designer and Instructor to join AFRS. The role involves designing, developing, delivering and maintaining high-quality learning solutions for AFRS civilian and service personnel. This includes blended learning—eLearning, videos, guides, workshops, and systems training—aligned with Defense Systems Approach to Training (DSAT), business needs, and external quality standards.
Responsibilities- Design and deliver blended learning solutions including face-to-face, virtual instructor-led training (VILT), digital, and workplace learning
- Translate business needs and subject matter input into structured, learner-focused designs aligned to DSAT
- Produce design documentation including storyboards, scripts, lesson plans, and facilitator guides
- Collaborate with digital designers and developers to create engaging, accessible learning content
- Partner with stakeholders to shape learning requirements and ensure relevance and accuracy
- Support delivery planning, quality assurance, and continuous improvement using learner feedback and performance data
- Strong knowledge of course design, LMS platforms, and digital learning tools
- Instructional/Teaching qualification (preferably DSAT aligned) to a minimum standard of a Level 3 recognised qualification
- Understanding of L&D models, blended learning, and user-centred design
- Excellent communication, stakeholder management, and organisational skills
- Ability to work creatively, manage priorities, and drive continuous improvement
- Commercial L&D experience desirable
- Experience of DSAT is desirable
- Ability to gain BPSS and SC clearance; UK travel as needed
This role requires Baseline Personnel Security Standard (BPSS) clearance, including verifying identity, employment history, nationality, and criminal record. Depending on the role, formal Security Clearance (e.g., CTC or SC) may be required, with more detailed background checks to ensure suitability for working in secure environments. UK residency requirements may apply for certain clearances. An Occupational Health Questionnaire will be completed to identify any support you may need to undertake the role effectively.
What We Offer- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers
- Charity: Paid volunteering day, Payroll Giving Scheme for charitable giving, Serco People Fund support
- Employee networks: Networks supporting inclusion and belonging for diverse groups
Let’s impact a better future, together. Apply today.
About Serco: At Serco, we deliver essential public services globally, with a focus on defence, transport, justice, immigration, healthcare, and citizen services. We value diversity, inclusion and belonging, and offer global employee networks to support development and connection.
Apply: Please click the apply button to complete your application. We encourage a diverse candidate pool and offer flexible working arrangements where possible. For help with your application, contact 0345 010 4000.
L&D Course Designer and Instructor in Bristol employer: Serco
At Serco, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and inclusion while providing meaningful opportunities for professional growth. As a Learning & Development Course Designer and Instructor, you will benefit from a comprehensive corporate benefits package, including generous holiday allowances, extensive training resources, and a supportive environment that encourages continuous improvement and innovation. With hybrid working arrangements and the chance to make a real impact within the UK's Armed Forces recruitment services, Serco is committed to fostering a rewarding and fulfilling career for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land L&D Course Designer and Instructor in Bristol
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We think you need these skills to ace L&D Course Designer and Instructor in Bristol
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Serco, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Serco and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Serco
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Serco might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Serco.
✨Brush Up on Educational Trends
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✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
