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- Tasks: Supervise detainees during court proceedings and ensure their safety and well-being.
- Company: Join a leading organisation committed to equal opportunities and community support.
- Benefits: Enjoy 20 days holiday, a pension scheme, and private medical insurance.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong interpersonal skills, patience, and the ability to stay calm under pressure.
- Other info: Flexible shifts with excellent training and development opportunities.
The predicted salary is between 18800 - 25800 £ per year.
Location: Brighton Combined Court, Brighton, BN2 0RF
Salary: £23,402 (35 hours per week) plus excellent benefits
Schedule: 35 hours per week, early and late shifts on a rota basis (rota provided 12 weeks in advance). Flexibility required; please include further details as needed.
Responsibilities
- Escort and supervise detainees during court proceedings, ensuring their safety and well-being.
- Maintain security, order, and discipline at all times, taking action to prevent incidents and escapes.
- Complete security checks and searches within agreed timescales and standards.
- Monitor and support the mental and physical health of detainees, reporting concerns as needed.
- Work closely with court staff, law enforcement, and legal professionals to ensure smooth operations.
- Accurately complete paperwork and data entry, maintaining confidentiality at all times.
Qualifications
- The ability to build good working relationships with people from all walks of life.
- Patience, understanding, and a commitment to helping others.
- The ability to stay calm, assess situations, and make quick decisions under pressure.
- A high level of responsibility, vigilance, and professionalism.
- Flexibility to work varying hours, including early and late shifts, and occasional weekends or bank holidays.
Benefits
- Holidays: 20 days plus bank holidays (rising to 25 after 7 years’ service; option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Performance-based bonus scheme
- Company car or cash alternative
- Private medical insurance
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks supporting inclusion and connection for diverse groups including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
TEST *** Do not use*** in Birmingham employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TEST *** Do not use*** in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills align with the responsibilities of a Prisoner Custody Officer and be ready to share examples that showcase your abilities.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're passionate about the role and how you can contribute to their team. A positive attitude can make a huge difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got loads of resources to help you prepare for the next steps in your job search.
We think you need these skills to ace TEST *** Do not use*** in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Prisoner Custody Officer. We want to see how you can contribute to maintaining security and supporting detainees.
Showcase Your Soft Skills: This role requires patience, understanding, and the ability to build relationships. Use your application to demonstrate these qualities through examples from your past experiences. We love seeing real-life stories!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the key duties like escorting detainees and maintaining security. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
This job requires building good relationships with people from all walks of life. Prepare examples from your past experiences where you've demonstrated patience, understanding, and effective communication. Highlight how these skills can help you support detainees and work with court staff.
✨Stay Calm Under Pressure
The ability to assess situations and make quick decisions is crucial. Think of scenarios where you've had to stay calm and act decisively. Practising these responses can help you articulate your thought process during the interview, showing that you're ready for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities or how the team collaborates with law enforcement. This not only shows your interest but also helps you gauge if the company culture aligns with your values.