At a Glance
- Tasks: Connect people with job and training opportunities to help them thrive.
- Company: Join a diverse team at Serco, making a real impact in communities.
- Benefits: Enjoy 25 days holiday, a pension scheme, and extensive training opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Empower individuals to build skills and secure meaningful employment.
- Qualifications: Experience in recruitment or resourcing, with strong communication skills.
The predicted salary is between 27000 - 30000 € per year.
Location: Birmingham - with frequent travel to sites across the West Midlands
Salary: £27,000 – £30,000 per annum depending on experience, plus excellent benefits
Schedule: 37.5 hours per week. 12 month fixed term contract
As a Resourcer in our Restart Employment, Skills and Training team, you’ll play a crucial role in connecting people with meaningful job and training opportunities that help them move forward with confidence. Your work will directly support individuals in building skills, securing work, and creating positive, lasting change in their lives. Working closely with Strategic Account Managers and Account Managers, you’ll focus on understanding both candidate potential and employer expectations. By matching people to the right opportunities at the right time, you’ll help strengthen communities, improve employment outcomes, and support Serco’s purpose of creating impactful solutions that benefit society.
Responsibilities
- Screen candidates and learners for job roles and training opportunities, ensuring alignment with employer requirements
- Provide feedback, advice and guidance to help candidates prepare for interviews, training, and workplace expectations
- Collaborate with Strategic Account Managers and Account Managers to understand opportunity requirements and fulfil demand
- Build strong relationships with candidates and internal stakeholders to maintain engagement throughout the recruitment journey
- Accurately record activity and outcomes within CRM systems, tracking progress and key performance indicators
- Identify opportunities to improve screening processes using feedback, data insights and industry awareness
Qualifications
- Experience in recruitment, resourcing, talent acquisition or candidate screening, ideally in a fast‑paced or employability environment
- Strong communication and interpersonal skills, with confidence engaging and supporting a wide range of people
- Excellent organisational skills and the ability to manage high volumes of activity to tight timescales
- A collaborative mindset, with strong attention to detail and a focus on quality outcomes
- Confidence using CRM systems and Microsoft Office applications, including Word, Outlook, Excel and PowerPoint
Vetting and Checks
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits
- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
Equal Opportunity Statement
We are committed to building a diverse and inclusive organization that supports the needs of all candidates. We will make reasonable adjustments at interview through to employment for candidates. We support flexibility and flexible working. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.
Resourcer in Birmingham employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Resourcer in Birmingham, you'll benefit from a comprehensive training programme, generous holiday allowance, and a commitment to diversity and inclusion, all while making a meaningful impact in the community by connecting individuals with job opportunities. With a focus on internal progression and a range of employee benefits, including health and wellness support, Serco is dedicated to fostering a rewarding and fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resourcer in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Serco's values and mission, especially how they focus on creating impactful solutions. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and think about how your experience aligns with the role of a Resourcer. We can help you prepare by providing resources and tips to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to make a difference in people's lives.
We think you need these skills to ace Resourcer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resourcer role. Highlight your experience in recruitment and any relevant skills that match the job description. We want to see how you can connect people with opportunities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others find meaningful work. Share specific examples of how you've supported candidates in the past, as this will resonate with us.
Showcase Your Communication Skills:As a Resourcer, strong communication is key. In your application, demonstrate your ability to engage with diverse individuals. Whether it's through your writing style or examples of past interactions, let us see your interpersonal flair!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resourcer role and its responsibilities. Familiarise yourself with how this position connects candidates to job opportunities and supports their development. This will help you articulate how your skills align with the job.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and interpersonal skills. Think of examples from your past experiences where you've successfully screened candidates or provided guidance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Resourcer, strong communication is key. During the interview, demonstrate your ability to engage with a variety of people. Practice active listening and be ready to discuss how you would build relationships with candidates and internal stakeholders.
✨Highlight Your Organisational Skills
This role involves managing high volumes of activity, so be prepared to discuss how you stay organised. Share specific tools or methods you use to track progress and manage your time effectively, especially when working under tight deadlines.
