At a Glance
- Tasks: Manage daily operations and ensure a safe, welcoming environment at the leisure centre.
- Company: Join Birmingham Community Leisure Trust, promoting active lifestyles in a friendly community.
- Benefits: Enjoy free gym membership, holiday clubs, and discounts across 1,000 retailers.
- Other info: Flexible working options and commitment to equal opportunities for all applicants.
- Why this job: Make a positive impact on your community while developing leadership skills.
- Qualifications: Experience in management or supervisory roles in leisure or customer-focused environments.
The predicted salary is between 40582 - 49600 £ per year.
Location: Ladywood Leisure Centre Birmingham, B16 8TR
Salary: £11,421.27 per year plus excellent benefits
Schedule: Part-time 17.25 hours per week, working a mixture of earlies, lates and weekends.
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust. Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As Duty Manager, you'll play a key role in ensuring the safe, effective and welcoming operation of the leisure centre. Leading colleagues across a range of activities, you'll help create positive experiences for customers while supporting a culture of safety, trust and continuous improvement. Your work has purpose, helping people of all ages stay active, healthy and connected while making a positive impact on communities and contributing to a better future.
What You’ll Do
- Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard
- Lead, motivate and support operational colleagues, ensuring effective deployment to meet the daily programme
- Monitor the facility throughout the day, responding proactively to operational, customer service and safety requirements
- Take control of incidents, accidents and emergency situations, ensuring the appropriate procedures are followed
- Maintain compliance with health and safety legislation, site procedures and company policies, including risk assessments and safe systems of work
- Support excellent customer experiences by maintaining high standards of cleanliness, presentation and service across the centre
Does this sound like you?
- Experience in a supervisory or management role within a leisure, hospitality, sport or customer-focused environment
- Strong leadership and communication skills, with the ability to build trust and develop colleagues
- A calm and confident approach when managing challenging situations and emergencies
- A strong understanding of health and safety responsibilities and the importance of compliance
- Organised and proactive, with excellent time management skills and a commitment to delivering high standards
What We Offer
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days’ holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
Learn more at www.moreleisure.org/employee-benefits
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our Inclusive Recruitment Commitment
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.
Duty Manager in Birmingham employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a dynamic work environment where you can thrive as a Procurement Administrator. With a hybrid working model, generous annual leave, and a strong focus on employee wellbeing and career development, you'll find ample opportunities to grow within our supportive culture. Join us in making a meaningful impact while enjoying a range of corporate benefits that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Serco and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Serco that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Serco.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Serco get a sense of who you are beyond your experience!
How to prepare for a job interview at Serco
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Serco and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
