Role
Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS). Key responsibilities: securing the justice system, escorting and caring for detainees during court proceedings.
Location: Bexleyheath DA6 7ND
Salary: £27,220 (35hrs per week) rising to £28,179 from 1 September 2026. Further progression: Year 2: £28,865; Year 3: £29,508; Year 4: £30,172.
Working hours: 24/6 shifts across early and late times; flexibility required. Part‑time available only for full working days.
Duties
- Escort detainees within the court to courtrooms, cells, and facilities.
- Supervise detainees during hearings to maintain safety and security.
- Manage sensitive situations and maintain strict confidentiality.
- Support detainee welfare, including access to food, drink and wellbeing checks.
- Monitor behaviour and respond to incidents or risks.
- Conduct searches to maintain a secure environment.
- Complete accurate records and documentation.
- Work closely with court staff and partners to ensure smooth operations.
Requirements
- Full UK driving licence (B/B1) – desirable.
- Reasonable fitness for the physical demands of the role.
- Strong written and verbal communication skills.
- Ability to stay calm and make decisions under pressure.
- Confidence managing behaviour and de‑escalating conflict.
- Teamwork and ability to follow processes accurately.
- Professionalism, integrity and respect for confidentiality.
Benefits
- Holidays: 20 days (increasing to 25 after 7 years of service) plus bank holidays (pro‑rated).
- Pension: Up to 6% contributory pension scheme, matched by Serco.
- Training and development: 5½‑week induction, ongoing learning, internal courses, mentoring, strong focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, support from MIND, Simply Health cash and dental plans, wellbeing resources, discounts at Serco‑run gyms.
- Discounts on major retailers, leisure, cinema, retail, hospitality, mobile plans and more.
Legal and Safety
- Role subject to Ministry of Justice Enhanced Level 2 checks with DBS clearance, satisfactory employment references and occupational health checks.
- Exempt from the Rehabilitation of Offenders Act 1974; random alcohol and drug testing applies.
- All colleagues must complete safeguarding training and follow safeguarding policies.
