At a Glance
- Tasks: Escort and supervise detainees, ensuring safety and security in court.
- Company: Join a leading organisation committed to justice and community safety.
- Benefits: Competitive salary, generous holidays, pension scheme, and health support.
- Other info: Flexible shifts with opportunities for career progression and ongoing training.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: Strong communication skills and ability to handle pressure required.
The predicted salary is between 24596 - 25555 € per year.
Location: Barnstaple County Court, EX31 1DU
Role Overview: Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS). You’ll play a key role in helping keep the justice system safe and secure.
Pay and Benefits:
- Salary: £24,596 (35hrs per week), rising to £25,555 from 1st September 2026. Further clear annual progression: Year 2 £26,191; Year 3 £26,684; Year 4 £27,180.
- Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata).
- Pension: Up to 6% contributory pension scheme (matched by Serco).
- Training and development: Structured induction (5½ weeks), ongoing learning, internal courses and qualifications, mentoring and a strong focus on internal progression.
- Health and wellbeing: Employee Assistance Programme (EAP), support from MIND, Simply Health cash and dental plans, wellbeing resources.
- Discounts: Savings across major retailers and experiences.
Working Hours and Flexibility:
We operate 24/6 across early and late shifts. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part‑time working may be considered, but must be across full working days, as reduced daily hours are not available.
Duties:
- Escorting detainees within the court, including to courtrooms, cells, and facilities.
- Supervising detainees during hearings to maintain safety and security.
- Managing sensitive situations and maintaining strict confidentiality.
- Supporting detainee welfare, including access to food, drink and wellbeing checks.
- Monitoring behaviour and responding to incidents or risks.
- Conducting searches to maintain a secure environment.
- Completing accurate records and documentation.
- Working closely with court staff and partners to ensure smooth operations.
Requirements:
- Full UK driving licence (B/B1) – desirable.
- Reasonable fitness for the physical demands of the role.
- Strong communication skills (written and verbal).
- Ability to stay calm and make decisions under pressure.
- Confidence managing behaviour and de‑escalating conflict.
- Teamwork and the ability to follow processes accurately.
- Professionalism, integrity, and respect for confidentiality.
Prisoner Custody Officer in Barnstaple employer: Serco
Join our team as a Prisoner Custody Officer in Barnstaple, where you will be part of a dedicated workforce committed to maintaining the safety and security of the justice system. We offer competitive salaries with clear progression paths, comprehensive training, and a supportive work culture that prioritises employee wellbeing and development. With benefits like a contributory pension scheme, generous holiday allowances, and access to various discounts, we strive to create a rewarding environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer in Barnstaple
✨Tip Number 1
Network like a pro! Reach out to people in the justice system or those who work as Prisoner Custody Officers. A friendly chat can give you insider info and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about scenarios where you've had to stay calm under pressure or manage sensitive situations. We want to see how you handle real-life challenges!
✨Tip Number 3
Show off your teamwork skills! During interviews, highlight times when you’ve worked closely with others to achieve a goal. It’s all about demonstrating that you can collaborate effectively in a high-stakes environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Prisoner Custody Officer in Barnstaple
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Prisoner Custody Officer role. Highlight any relevant experience, especially in communication and teamwork, as these are key for us in maintaining safety and security.
Craft a Strong Cover Letter:Your cover letter should reflect your passion for the role and the justice system. Use it to showcase your ability to handle sensitive situations and your commitment to professionalism and integrity.
Be Clear and Concise:When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the duties listed in the job description, such as escorting detainees and managing sensitive situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a PCO, strong communication is key. Prepare examples from your past experiences where you've effectively communicated under pressure or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Calmness Under Pressure
The ability to stay calm and make decisions in high-pressure situations is crucial for this role. Think of specific instances where you've had to manage stressful situations or de-escalate conflicts. Sharing these stories will highlight your suitability for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they handle challenging situations. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
