At a Glance
- Tasks: Manage bookings and coordinate events at a vibrant sports facility.
- Company: Join a dynamic team at Stoke Mandeville Stadium.
- Benefits: Enjoy 21 days holiday, health perks, and training opportunities.
- Other info: Flexible part-time hours with a focus on personal development.
- Why this job: Be the go-to person for exciting events and community engagement.
- Qualifications: Experience in admin or event coordination with strong customer service skills.
The predicted salary is between 13552 - 13552 £ per year.
Location: Stoke Mandeville Stadium, Aylesbury, HP20 1DX
Salary: £13,552 per annum plus benefits
Schedule: Part‑time, Monday to Friday, 10:00 – 14:00 (flexibility required)
As a Bookings and Events Administrator, you play a key role in ensuring the smooth running and maximum use of sports and leisure facilities, supporting participation, wellbeing and community engagement.
Responsibilities
- Manage bookings for sports facilities, studios, meeting rooms and event spaces, ensuring systems are accurate and up to date
- Handle enquiries via phone, email, and in person, converting them into confirmed bookings
- Plan and coordinate events (e.g., tournaments, classes, community activities, private hire functions)
- Act as a key point of contact for customers and event organisers, ensuring events run smoothly and resolve issues when needed
- Maintain accurate financial and administrative records, including payments, invoices and reports
- Support marketing and promotion activities to increase bookings, participation and revenue
- Ensure all activities comply with health and safety requirements and operational procedures
Qualifications
- Experience in administration, bookings or event coordination
- Strong organisational and time‑management skills, managing multiple priorities
- Excellent customer service and communication skills
- Confidence using IT systems, including booking platforms and Microsoft Office
- Proactive, flexible approach with strong attention to detail
- Experience in a sports, leisure or hospitality environment is beneficial
Benefits
- 21 days holiday plus bank holidays (pro rata)
- Up to 6% contributory pension scheme
- Training and development: over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, internal progression focus
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, 24/7 virtual GP service
- Discounts across approximately 1,000 retailers
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate pennies via payroll to Serco People Fund Charity
- Employee networks supporting inclusion and connection across diverse groups
We are committed to equal opportunities and encourage applicants to contact the Recruitment Team for any support or additional information.
Bookings & Events Administrator-The Buckinghamshire Contract in Aylesbury employer: Serco
As a Bookings & Events Administrator at Stoke Mandeville Stadium, you will be part of a vibrant community-focused organisation that prioritises employee wellbeing and development. With a strong emphasis on training opportunities, flexible working hours, and a supportive work culture, we ensure our staff can thrive both personally and professionally while contributing to the local community's engagement in sports and leisure activities.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings & Events Administrator-The Buckinghamshire Contract in Aylesbury
✨Tip Number 1
Get to know the venue! Familiarise yourself with Stoke Mandeville Stadium and its facilities. This will help you answer queries confidently and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since you'll be the go-to person for bookings and events, brush up on how to handle enquiries and resolve issues smoothly. Role-play with a friend if you can!
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you managed multiple tasks or coordinated events. Be ready to share these during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Bookings & Events Administrator-The Buckinghamshire Contract in Aylesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bookings & Events Administrator role. Highlight your experience in administration and event coordination, and show us how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since you'll be the go-to person for customers and event organisers, it's crucial to demonstrate your excellent communication and customer service skills. Share examples of how you've handled enquiries or resolved issues in the past.
Be Organised and Detail-Oriented:We love a candidate who can juggle multiple priorities! In your application, mention any experience you have with managing bookings or events, and how you keep everything running smoothly and on time.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We can't wait to see what you've got!
How to prepare for a job interview at Serco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Bookings and Events Administrator. Familiarise yourself with managing bookings, coordinating events, and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or events. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Brush Up on Customer Service
Excellent customer service is key for this position. Think of specific instances where you've gone above and beyond for a customer or resolved a tricky situation. Highlighting these experiences will demonstrate your ability to handle enquiries and ensure customer satisfaction.
✨Get Comfortable with Tech
As you'll be using IT systems and booking platforms, it’s a good idea to review any relevant software you might encounter. If you have experience with Microsoft Office or similar tools, be prepared to discuss how you've used them effectively in previous roles.
