At a Glance
- Tasks: Manage and optimise CCaaS solutions using AWS Connect for UK contracts.
- Company: Join Serco, a leader in innovative service delivery.
- Benefits: Enjoy a company car, bonus scheme, and wellness support.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing telephony services and collaborating with diverse teams.
- Qualifications: Hands-on experience with CCaaS platforms and strong communication skills.
The predicted salary is between 50000 - 60000 € per year.
Serco is seeking a CCaaS & Voice Technical Specialist to manage the technical delivery of CCaaS solutions and optimize services for UK contracts.
Responsibilities include:
- Configuring AWS Connect
- Supporting telephony routing
- Collaborating with various teams to enhance service performance
Ideal candidates will have hands-on experience with CCaaS platforms, particularly AWS Connect, and strong communication skills to convey technical information clearly.
The role offers various benefits including a company car, bonus scheme, and wellness support.
AWS Connect & CCaaS Voice Engineer employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from a comprehensive package that includes a company car, bonus scheme, and wellness support, all while working in a role that encourages professional growth and the opportunity to make a meaningful impact on UK contracts through cutting-edge CCaaS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect & CCaaS Voice Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with AWS Connect or CCaaS solutions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with CCaaS platforms, make sure to highlight that in conversations. Share specific examples of how you've optimised services or tackled challenges in previous roles.
✨Tip Number 3
Prepare for those technical interviews! Brush up on your knowledge of telephony routing and AWS Connect configurations. We want you to feel confident when discussing how you can enhance service performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AWS Connect & CCaaS Voice Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with CCaaS platforms, especially AWS Connect. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your communication skills can help us enhance service performance. Keep it engaging and personal!
Showcase Your Technical Skills:When filling out your application, make sure to detail your technical expertise in configuring AWS Connect and telephony routing. We love candidates who can clearly convey their technical knowledge, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco
✨Know Your AWS Connect Inside Out
Make sure you brush up on your AWS Connect knowledge. Be prepared to discuss specific configurations you've worked on and how they improved service delivery. Highlight any hands-on experience with CCaaS platforms, as this will show you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Think of examples where you've optimised telephony routing or resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and impact.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to convey information clearly, which is crucial when collaborating with various teams.
✨Research Serco and Their Values
Familiarise yourself with Serco's mission and values. Understanding their approach to CCaaS solutions and how they optimise services for UK contracts will help you align your answers with what they're looking for, showing that you're genuinely interested in the company.
