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- Tasks: Lead a team to ensure a safe and welcoming leisure environment for the community.
- Company: Join the Northern Community Leisure Trust at Bangor Aurora Aquatics and Leisure Complex.
- Benefits: Enjoy 24 days holiday, pension scheme, and discounts across 1,000 retailers.
- Other info: Access over 1,100 internal courses and mentoring opportunities for career growth.
- Why this job: Make a positive impact on your community while developing your leadership skills.
- Qualifications: Experience in facility management and relevant qualifications like NPLQ and First Aid.
The predicted salary is between 31537 - 33666 £ per year.
Bangor Aurora Aquatics and Leisure Complex, Bangor, BT20 4TH
Permanent, Full Time (37 hours p/w - Shift-based role including weekend working (approximately one weekend in every three). £31,537 - £33,666 per annum + Excellent Benefits.
Ready to impact a better future? As a Duty Manager in our Northern Community Leisure Trust team, you’ll help ensure Bangor Aurora operates safely, efficiently and with pride, creating a welcoming environment where our community can stay active, healthy and connected. In this hands‑on leadership role, your work will have a positive impact on communities every day. From supporting colleagues to delivering safe, high‑quality leisure services, you’ll play a key part in creating impactful solutions that help our facilities – and the people who use them – thrive.
What You’ll Do
- Open and close the facility, maintaining the security of the building during operating hours.
- Inspect and monitor the facility throughout the day, deploying colleagues effectively.
- Lead, direct and motivate colleagues to ensure consistently high standards of service.
- Provide information, instruction, induction and training so colleagues can carry out their roles safely and effectively.
- Manage incidents, including accidents and emergencies, in line with procedures.
- Reconcile cash and transactions, ensuring financial controls and cash security are maintained.
Qualifications
- Experience of facility management or supervision within the leisure industry.
- Relevant qualifications including the National Pool Lifeguard Qualification (NPLQ), Pool Plant Operators Certificate and First Aid at Work.
- A Level 3 qualification in a relevant discipline.
- A strong understanding of health and safety legislation.
- Confident IT skills and the ability to manage administrative tasks accurately.
Vetting and Checks
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Benefits
- 24 days plus bank holidays (and the option to buy up to five additional leave days each year).
- Up to 6% contributory pension scheme.
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
- Inclusive networks supporting colleagues from all backgrounds, including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds.
Equal Opportunities
The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Assistant Manager employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bangor Aurora's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in facility management aligns with the role of Duty Manager, and don’t forget to highlight your leadership skills!
✨Tip Number 3
Show your passion for community engagement! Talk about how you’ve positively impacted communities in previous roles. This will resonate well with the team at Bangor Aurora, who are all about creating a welcoming environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your experience in facility management and any relevant qualifications, like the NPLQ or First Aid. We want to see how your skills match what we're looking for!
Show Your Leadership Skills: In your application, emphasise your ability to lead and motivate a team. Share examples of how you've successfully managed colleagues or improved service standards in previous roles. We love seeing candidates who can inspire others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at Bangor Aurora. Familiarise yourself with facility management, health and safety legislation, and the specific qualifications required. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading and motivating colleagues. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to create a positive work environment and ensure high standards of service.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as emergencies or incidents. Think through potential scenarios related to facility management and have clear, structured responses ready. This will showcase your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that reflect your interest in the role and the organisation. Inquire about the team dynamics, training opportunities, or how they measure success in the position. This shows that you're engaged and thinking about your future with them.