At a Glance
- Tasks: Support and enhance business applications for critical training and operations.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Competitive salary, generous holiday, pension scheme, and extensive training opportunities.
- Other info: Inclusive workplace with flexible working options and a focus on career progression.
- Why this job: Make a real impact on communities while developing your skills in a supportive environment.
- Qualifications: Experience with Microsoft Power BI and strong problem-solving skills required.
The predicted salary is between 36898 - 45098 £ per year.
Application Management Analyst Location: Defence Academy, Swindon, SN6 8LA Salary: Competitive plus excellent benefits Schedule: 12 Month FTC/FT/37 hours
As an Application Management Analyst in our Defence Academy team, you’ll help ensure the reliability, performance, and continuous improvement of the business applications that support critical training and operational activities. Your work will enable colleagues and stakeholders to access the systems, data, and insights they need to make informed decisions and deliver positive outcomes. This is a role with real purpose. By supporting and enhancing key business applications, delivering valuable business intelligence, and resolving technical issues efficiently, you’ll help create impactful solutions that support learning, operational excellence, and the future success of the Defence Academy.
What you’ll do as an Application Management Analyst:
- Deliver business intelligence and management reporting using Microsoft Power BI
- Provide second-line support for business applications across the Defence Academy
- Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of service level agreements (SLAs)
- Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle
- Conduct system testing for bespoke application improvements and commercial off-the-shelf (COTS) application upgrades
- Assist with the configuration, optimisation, and continuous improvement of business applications
Does this sound like you?
- Strong working knowledge of Microsoft Power BI
- Experience using Transact-SQL (T-SQL)
- Proven troubleshooting and problem-solving skills
- Excellent communication, customer service, and stakeholder management abilities
- Strong attention to detail and commitment to quality
- Ability to work collaboratively within a team and manage competing priorities effectively
Desirable Skills:
- Experience with SharePoint
- Familiarity with TOPdesk or other call‑management systems
- Experience with CAFM Explorer or other facilities management systems
- Ability to work to exacting standards and tight deadlines
- Strong workload‑prioritisation skills
- Positive, adaptable, and collaborative approach
- Experience in an Application Support or Application Management environment
- Awareness of Six Sigma or other lean methodologies
What we offer:
- Competitive holiday package
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging.
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, you will need to undergo formal Security Clearance (SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments.
Let’s impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.
Application Management Analyst-DEF Academy Services employer: Serco
Serco Inc. is an exceptional employer that values its employees by offering a dynamic work culture and opportunities for professional growth in the heart of Virginia Beach. With a focus on supporting government contracts, employees benefit from a collaborative environment that encourages innovation and teamwork, alongside competitive benefits and flexible working arrangements that enhance work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Application Management Analyst-DEF Academy Services
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Serco that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Application Management Analyst-DEF Academy Services
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Serco, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Serco can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Serco will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Serco
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Serco. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Serco.
