At a Glance
- Tasks: Assist with personal property moves and provide customer support for transportation needs.
- Company: Join a diverse and inclusive organisation committed to employee wellbeing.
- Benefits: Competitive salary, generous leave, pension scheme, and access to over 1,100 courses.
- Other info: Flexible working options and a supportive environment for career growth.
- Why this job: Make a real difference by helping people with their moving needs globally.
- Qualifications: Full clean driving licence and strong communication skills required.
The predicted salary is between 28300 - 28300 € per year.
Location: RAF Croughton
Salary: £28,300 plus benefits
Schedule: Permanent / Full Time / 39 hours
Responsibilities
- Report directly to and assist the TMO Supervisor with all TMO‑related matters in support of the contract
- Plan and organise outbound and inbound personal property moves to worldwide locations
- Prepare shipment applications, counselling forms, and applicable customs documents
- Counsel personnel and eligible dependents on personal property movements and customs requirements
- Review official travel orders and determine transportation entitlements
- Assist customers with arranging the movement of privately owned vehicles and advise on preparation requirements prior to shipment
- Use computer systems to set up outbound pick‑ups and inbound delivery dates
- Perform agriculture inspections at customers’ residences prior to pick‑up to ensure shipments are clean and pest‑free
- Conduct Quality Assurance inspections at customers’ residences or by phone to ensure moving companies meet tender of service requirements
- Carry out semi‑annual warehouse inspections to ensure compliance with security, fire prevention, and storage suitability standards
- Complete monthly agriculture inspections of moving company warehouses for shipments destined for the United States
- Operate a left‑hand drive sedan to carry out inspections across local areas
- Prepare, maintain, and issue travel documents, including processing pay adjustment forms when excess costs apply
- Provide after‑hours emergency travel standby support, arranging flights and issuing travel documents through a 24‑hour commercial travel office
- Maintain passenger travel files
- Support outbound and inbound cargo movements and produce customs forms where required
- Liaise with third‑party carriers for the commercial transportation of personal property
- Support the TMO Supervisor with additional tasks required within the AMC contract
Qualifications
- Hold a full clean driving licence
- Hold or be able to achieve Security Check (SC) clearance
- Communicate clearly and professionally with customers and colleagues
- Enjoy working collaboratively as part of a team
- Bring strong administrative and organisational skills
- Are computer literate and confident learning new systems
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
What We Offer
- Competitive salaries with annual reviews
- Up to 6 percent contributory pension scheme
- 25 days annual leave
- Access to over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring, and strong internal progression opportunities
- 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, and 30 percent off at Serco‑managed leisure centres
- Savings across around 1,000 retailers, covering food, clothing, entertainment, travel, and days out
- Dedicated employee networks that support connection, inclusion, and shared learning across the business
- One paid volunteering day each year and the option to donate to chosen charities tax‑free through the Payroll Giving Scheme
EEO Statement
We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
TMO Customer Service Advisor in Alconbury employer: Serco
At AMC RAF Croughton, we pride ourselves on being an exceptional employer, offering a competitive salary of £28,300 along with a comprehensive benefits package that includes a contributory pension scheme and extensive employee support services. Our work culture fosters collaboration and inclusivity, providing ample opportunities for professional growth through over 1,100 internal courses and mentoring programmes, all while supporting our employees' well-being with initiatives like a 24/7 Employee Assistance Programme and paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land TMO Customer Service Advisor in Alconbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AMC and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Service Advisor and be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! Even if the job is in a casual environment, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace TMO Customer Service Advisor in Alconbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the TMO Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like your organisational skills and ability to communicate clearly with customers.
Showcase Your Team Spirit:We love a good team player! In your application, mention any experiences where you’ve worked collaboratively with others. This will show us that you can thrive in our supportive environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco
✨Know Your Stuff
Familiarise yourself with the responsibilities of a TMO Customer Service Advisor. Understand the processes involved in personal property moves and customs requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and colleagues, practice clear and professional communication. Prepare examples of how you've successfully resolved customer issues or worked collaboratively in a team. This will demonstrate your ability to thrive in a customer-focused environment.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would handle specific challenges related to property movements or inspections. Being prepared with real-life examples will help you stand out as a candidate who can think on their feet.
✨Dress the Part
Even if the interview is casual, dressing smartly shows professionalism and respect for the opportunity. Aim for business casual attire that reflects the seriousness of the role while still being comfortable. First impressions matter, so make yours count!
