Administrator

Location: Yarl’s Wood Immigration Removal Centre, MK44 1FD

Salary: £26,200 per annum plus excellent benefits

Schedule: 40 hours per week Monday– Friday 8.30am– 4:30pm

Ready to impact a better future? As an Administrator supporting the Senior Management Team (SMT) within our Justice & Immigration division, you’ll play a key role in ensuring the smooth, secure and effective running of senior leadership activity at Yarl’s Wood IRC. You’ll provide high‑quality administrative and clerical support that enables leaders to focus on operational delivery, performance and compliance.

This is a trusted and varied role where professionalism, organisation and discretion are essential. Your work will help create impactful solutions by ensuring information is accurate, meetings are well‑supported and administrative processes run efficiently in a sensitive and complex environment.

What You’ll Do

• Provide administrative support to the Senior Management Team, including minute taking, boardroom diary management, room bookings and organising official visitors.
• Ensure the Director receives required reports in a timely manner for all scheduled meetings, including daily management meetings.
• Collect, log, file and distribute departmental reports and documentation accurately.
• Answer calls to the Director’s office and liaise with internal and external stakeholders professionally.
• Maintain and update management report databases and folders.
• Uphold high standards of confidentiality and security, ensuring sensitive written and verbal information is handled appropriately.
• Support the organisation and administration of meetings and events, acting as minute taker when required.
• Process and distribute approved meeting minutes promptly and accurately.
• Manage and coordinate responses to correspondence, reports and documentation.
• Provide assurance that departmental templates are current, consistent and accessible.
• Complete stationery and stock audits and place orders when required.
• Assist with filing, photocopying and standardisation of documentation formats to ensure consistency.
• Support scheduled audits against contract requirements, Operating Standards and Detention Services Orders.
• Carry out additional administrative duties within your area of competence as required.
• Undertake any other reasonable duties as directed by the management team.

You’ll Be a Great Fit If You Have

• Excellent IT, written and verbal communication skills.
• Strong organisational skills and the ability to prioritise workload in a busy environment.
• Confidence engaging with a wide range of stakeholders in a professional manner.
• The ability to work effectively as part of a team while using your own initiative.
• A flexible, resilient approach and the ability to work under pressure.
• High standards of accuracy, confidentiality and service quality.
• A positive, enthusiastic attitude within a target‑driven environment.

Vetting And Checks

This role requires formal CTC Security Clearance which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. You will also require a Standard DBS check.

Additional Responsibilities

• Identify and report health, safety and environmental hazards promptly.
• Comply with all relevant health and safety legislation and procedures.
• Commit to ongoing training and personal development.
• Engage fully with performance and development reviews.
• Meet required attendance and punctuality standards.
• Comply with all Serco and Home Office policies, procedures and codes of conduct.
• Maintain professionalism, appropriate boundaries and respect at all times.

What We Offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Access to role‑specific training and internal development opportunities
• Health and wellbeing: Employee Assistance Programme and wellbeing support
• Discounts: Discounts across a wide range of retailers and services
• Employee networks: Inclusive networks offering connection, learning and support

Let’s impact a better future, together. Apply today.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.