Absence Administrator Support

Location: Homer Road, Solihull, 2 days required in the office

Schedule: 37.5 hours per week, Monday – Friday, 09:00 – 17:30. FTC 6 Months

Salary: £26,298 per annum plus benefits & 25 days annual leave

Here at Serco, we're looking for a detail-oriented and customer-focused Absence Administrator Support to join our MyHR Shared Services team. This is an excellent opportunity for someone who enjoys administration, working with people, and delivering high-quality customer service. Supporting employees and managers across the business, you'll play a key role in ensuring absence records are accurately maintained, queries are resolved efficiently, and attendance management processes run smoothly.

Working within a fast-paced Shared Services environment, you'll manage absence-related administration, maintain employee records using the GoodShape absence management system, support attendance management processes, and provide a professional and responsive service to a wide range of stakeholders. Every interaction matters, and your attention to detail and commitment to excellent service will help ensure colleagues receive the support they need when it matters most.

Day to day you’ll be involved in:

• Provide first-line administrative support for absence management enquiries via email and case management systems.
• Support managers and employees with absence-related queries, escalating complex cases where appropriate.
• Accurately record and maintain sickness absence, family leave and other authorised absences using the GoodShape system and HR databases.
• Ensure all absence records are maintained in accordance with GDPR and company policies.
• Work collaboratively with colleagues across the People Services team to deliver a high-quality customer experience.
• Document filing.

What you need to do the role?

Essential:

• Strong communication skills, both verbal and written.
• Excellent customer service and stakeholder management skills.
• Good organisational and time-management skills.
• Ability to manage multiple priorities and work to deadlines.
• Ability to maintain confidentiality and handle sensitive employee information appropriately.
• Understanding of GDPR and data protection requirements.
• Experience using Microsoft Office applications, particularly Outlook, Word and Excel.
• Previous experience in an HR, People Services, Shared Services or administrative environment.

Desirable:

• Experience using GoodShape or similar absence management systems.
• Knowledge of HR policies and procedures relating to attendance and absence management.

What's in it for you?

• The opportunity to gain valuable experience within a large, global organisation.
• Exposure to a variety of HR and absence management processes, developing skills that can support future career progression.
• A role where you can make a genuine difference by supporting employees and managers across the business.
• Opportunities to learn from experienced colleagues and contribute to continuous improvement initiatives.
• A friendly team environment with a strong focus on customer service, collaboration and development.

What Serco offers:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com. Let’s impact a better future, together. Apply today.