At a Glance
- Tasks: Lead high-impact teams to deliver exceptional service and drive performance.
- Company: Join Serco, a leader in service delivery with a focus on quality.
- Benefits: Enjoy a permanent remote role with competitive pay and growth opportunities.
- Other info: Dynamic work environment with a focus on collaboration and performance.
- Why this job: Make a real difference by mentoring staff and championing continuous improvement.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Serco is seeking a Service Delivery Manager - PIP Back Office for a permanent, homebased role.
You will lead a team of functional assessors and site coordinators, owning delivery of volume, quality and customer service within your team.
Collaborate with the Regional Quality & Performance Manager and support services, driving performance through management information.
You will champion continuous improvement and mentor staff while managing absence and workload effectively.
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Remote Service Delivery Manager — Lead High-Impact Teams in Abbots Bromley employer: Serco
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