At a Glance
- Tasks: Lead offender management services and create safer communities through effective team leadership.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy competitive salary, generous holiday, pension scheme, and extensive training opportunities.
- Other info: Inclusive workplace with flexible working options and commitment to equal opportunities.
- Why this job: Make a real difference in people's lives while driving innovation and positive outcomes.
- Qualifications: Proven management experience and strong people skills are essential.
The predicted salary is between 36000 - 38000 £ per year.
Location: HMP Fosse Way, Leicester, LE18 4TN
Salary: £36,000 – £38,000 per annum, dependant on experience plus excellent benefits
Schedule: 40 hours per week, Monday - Friday between 6.30am - 6pm
Ready to impact a better future? As an OMU Hub Manager – Public Protection in our Justice and Immigration team, you'll lead the delivery of critical offender management and public protection services, ensuring high standards, compliance and operational excellence across the Offender Management Unit (OMU). Your leadership will help create safer communities while supporting rehabilitation and positive outcomes for those in custody. This is a role with real purpose.
You'll lead a diverse team responsible for managing key offender management processes from arrival into custody through to release, overseeing public protection arrangements, parole processes and multi-agency collaboration. Our work touches lives every day, and through your leadership you'll help create impactful solutions that support rehabilitation, reduce risk and deliver a positive impact on communities. You'll have the opportunity to drive innovation, foster trust and create headroom for people to grow while helping us impact a better future.
What you’ll do as OMU Hub Manager – Public Protection:
- Lead and manage Prison Offender Managers and OMU administrative teams, ensuring effective delivery of offender management services.
- Oversee parole, Multi-Agency Public Protection Arrangements (MAPPA) and public protection processes in line with policy frameworks and local procedures.
- Drive performance against key performance targets and contractual requirements, proactively identifying and resolving operational challenges.
- Build strong working relationships with internal departments and external partner agencies to support effective multi-agency working.
- Provide leadership, coaching and development opportunities for colleagues, creating a positive and rehabilitative culture.
- Ensure accurate sentence calculations, record keeping, reporting and governance standards are maintained.
Does this sound like you?
- Proven management experience with the ability to lead and motivate teams in a fast-paced operational environment.
- Strong people management skills, including performance management, coaching and employee development.
- Excellent communication and stakeholder management skills, both written and verbal.
- Ability to prioritise workloads, delegate effectively and deliver against competing deadlines.
- Sound knowledge of Public Protection Policy Frameworks and MAPPA guidance, or the ability to quickly develop expertise.
- Experience within a prison, offender management or custodial environment is desirable.
What we offer:
- Up to 23 days’ holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge.
Let’s impact a better future, together. Apply today.
OMU Hub Manager - Public Protection employer: Serco Plc
As an HGV Driver with us in Stowmarket, you will join a supportive and dynamic team that values your contributions and prioritises your well-being. We offer competitive salaries, excellent benefits, and a work-life balance that allows you to thrive both personally and professionally. With opportunities for growth and development, you can build a rewarding career in a company that truly cares about its employees.
StudySmarter Expert Advice🤫
We think this is how you could land OMU Hub Manager - Public Protection
✨Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like Serco Plc. Plus, it’s a fantastic way to learn about trends and make lasting connections.
✨Showcase Your PR Skills
Start building your personal brand as a PR ace. Use platforms like Twitter and LinkedIn to share your thoughts on current events or PR campaigns you admire. Tagging companies you want to work for, like Serco Plc, can catch their eye—especially if your insights resonate!
✨Leverage Your Network
Reach out to friends, family, or connections in the PR field. Even a casual chat can lead to opportunities. If you've got mutual contacts, ask for introductions when applying. Personal recommendations can give your application a nice little boost!
✨Tailor Your Approach
When applying for a full-time PR role, make sure to research Serco Plc inside and out. Understanding their campaigns, values, and style allows us to directly align our application and impress during interviews. Don't hesitate to apply through our website—going direct can make a real difference!
We think you need these skills to ace OMU Hub Manager - Public Protection
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Serco Plc. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at Serco Plc.
How to prepare for a job interview at Serco Plc
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
