At a Glance
- Tasks: Lead the Offender Management Unit and ensure effective offender management processes.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy competitive salary, generous holiday, and extensive training opportunities.
- Other info: Inclusive workplace with flexible working options and a commitment to equal opportunities.
- Why this job: Make a real difference in communities while supporting rehabilitation and positive outcomes.
- Qualifications: Management experience and strong leadership skills are essential.
The predicted salary is between 38000 - 42000 £ per year.
Location: HMP Fosse Way, Leicester, LE18 4TN
Salary: £38,000 – £42,000 per annum, dependant on experience plus excellent benefits
Schedule: 40 hours per week, Monday - Friday between 6.30am - 6pm
Ready to impact a better future? As an OMU Hub Manager in our Justice and Immigration team, you’ll lead the Offender Management Unit (OMU), ensuring the safe, effective and compliant delivery of critical offender management processes throughout an individual's custodial journey. Your leadership will help create impactful solutions that support rehabilitation, public protection and positive outcomes. Every day, your work will have purpose.
By leading teams responsible for offender management services, sentence planning, public protection processes and multi-agency collaboration, you’ll play a vital role in helping people progress through their sentences safely and effectively. Our work touches lives, and this role offers the opportunity to make a positive impact on communities while supporting a rehabilitative culture that helps individuals build a better future.
What you'll do as an OMU Hub Manager:
- Lead and develop Offender Management Unit colleagues to deliver high-quality services in line with prison policies, procedures and contractual requirements.
- Manage the operational delivery of offender management processes, including sentence planning, categorisation, parole, release planning and public protection activities.
- Provide effective line management, coaching and support to Prison Offender Managers and Case Administration colleagues.
- Monitor performance against key targets, identify risks and implement solutions to ensure service excellence and compliance.
- Build strong working relationships with internal departments and external agencies to support effective offender management and public safety.
- Produce accurate reports, management information and month-end data, while supporting continuous improvement and innovation across the department.
Does this sound like you?
- Proven management or supervisory experience within a busy operational or administrative environment.
- Strong people leadership skills with the ability to motivate, support and develop diverse teams.
- Excellent communication and stakeholder management skills, both written and verbal.
- Ability to prioritise workloads, manage competing deadlines and make informed decisions in a fast-paced environment.
- Strong IT skills and experience producing reports, monitoring performance and maintaining accurate records.
- Experience within offender management, criminal justice, custodial services or a prison environment would be advantageous.
What we offer:
- Up to 23 days’ holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge.
Let’s impact a better future, together. Apply today.
OMU Hub Manager employer: Serco Plc
As an HGV Driver with us in Stowmarket, you will join a supportive and dynamic team that values your contributions and prioritises your well-being. We offer competitive salaries, excellent benefits, and a work-life balance that allows you to thrive both personally and professionally. With opportunities for growth and development, you can build a rewarding career in a company that truly cares about its employees.
StudySmarter Expert Advice🤫
We think this is how you could land OMU Hub Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Serco Plc, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Serco Plc and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace OMU Hub Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco Plc and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco Plc
✨Get to Know Public Sector Values
Before your interview with Serco Plc, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco Plc.
