At a Glance
- Tasks: Oversee facility operations, ensuring safety and customer satisfaction during night shifts.
- Company: Join Serco at Lilleshall National Sports Centre, promoting active lifestyles in the community.
- Benefits: Enjoy free gym membership, holiday clubs, and discounts across 1,000 retailers.
- Other info: Flexible working options and commitment to equal opportunities for all.
- Why this job: Make a positive impact on your community while gaining valuable experience.
- Qualifications: Experience in facility management and strong communication skills required.
The predicted salary is between 13.57 - 13.57 £ per hour.
Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT
Salary: Paying up to £13.57 per hour, plus excellent benefits
Schedule: Full-time 39 hours per week working hours between 8pm–8am, Monday to Sunday
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Lilleshall Leisure Trust. Lilleshall Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone.
Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Night Duty Manager to join their team and help make a positive difference every day. As a Night Duty Manager, you'll help create a safe, welcoming and well-managed environment where people can stay active, achieve their goals and enjoy their leisure time with confidence. By leading operations during both day and night shifts, you'll play an important role in supporting the local community and ensuring every visitor has a positive experience. Your work will have purpose, helping to create a positive impact on communities while contributing to a healthier future.
What you’ll do as a Night Duty Manager:
- Oversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.
- Complete the cleaning of the sports facilities overnight working alone to ensure they are ready and presentable for users the following day.
- Lead and support the operational team to deliver a high-quality service across the centre.
- Open and close the facility and carry out security, safety and site-wide checks in line with procedures.
- Respond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.
- Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
- Monitor operational performance standards and take action where required to maintain service quality.
Does this sound like you?
- Experience in facility management, ideally within a supervisory role, with knowledge of Health and Safety at Work legislation.
- Previous experience in facility cleaning.
- Experience working in a leisure, hospitality or similar operational environment.
- Strong communication and customer care skills, with the ability to remain composed during challenging situations.
- Good IT skills and the ability to solve problems quickly and effectively.
- A First Aid at Work certificate, or a willingness to obtain one.
What we offer:
- Free gym membership for you and your immediate family.
- Free safeguarding training and DBS checks.
- Free swimming lessons and holiday clubs for one child (50% off for additional children).
- 21 days’ holiday plus bank holidays.
- 6% employer matched pension contribution.
- Training and development opportunities.
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment.
Ready to make a difference? Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions). For support with your application, please contact.
Let’s impact a better future, together. Apply today.
Night Porter employer: Serco Plc
As an HGV Driver with us in Stowmarket, you will join a supportive and dynamic team that values your contributions and prioritises your well-being. We offer competitive salaries, excellent benefits, and a work-life balance that allows you to thrive both personally and professionally. With opportunities for growth and development, you can build a rewarding career in a company that truly cares about its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Plc. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Plc
Don't be shy about reaching out to Serco Plc directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Plc and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Plc
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
