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- Tasks: Manage daily operations at Basingstoke Aquadrome, ensuring safety and high service standards.
- Company: Basingstoke Leisure Trust promotes active lifestyles in a fun and friendly environment.
- Benefits: Enjoy free membership, discounted classes, training opportunities, and a 6% pension contribution.
- Why this job: Make a real impact in your community while developing your career in a vibrant team.
- Qualifications: Experience in leading teams and customer interaction; swimming skills preferred but training provided.
- Other info: Full training for lifeguard and first aid certifications available.
The predicted salary is between 24000 - 36000 £ per year.
Contact Type: Permanent
Working Hours: 40 per week, on a rota between 5.30am and 10.30pm (5 out of 7 days per week)
Salary: £30,096.94 per annum + Excellent benefits
Here at Basingstoke Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our fun and vibrant team at Basingstoke Aquadrome.
As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility, ensuring all activities are delivered to a high standard with safety the priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours. You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience.
We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust.
About you
The successful candidate will be a passionate and enthusiastic individual who like the members of staff, who pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required. To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.
You will need to be a confident swimmer and it is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators' certificate (where appropriate) and first aid at work certificate, however these are not essential as full training will be provided. If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.
Why Join Us
- A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
- A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.
- A place for you: Our staff provide the best possible service for our customers, and we welcome those who take similar pride in their work.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities.
- Free safeguarding training and DBS check.
- Excellent Development and Training Opportunities.
- 6% employer matched pension contribution.
- 21 days annual leave + Public Holidays.
- All Leisure Benefits - Employee Benefits (moreleisure.com).
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
Contact Detail:
Serco Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Basingstoke Aquadrome and its offerings. Understanding the facility's layout, services, and community engagement initiatives will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of Basingstoke Leisure Trust. They can provide valuable insights into the company culture and expectations for the Duty Manager role, which can give you an edge in your application.
✨Tip Number 3
Highlight any relevant experience in customer service and team leadership, especially within the leisure industry. Be prepared to share specific examples of how you've successfully managed teams or improved customer experiences in past roles.
✨Tip Number 4
Prepare to discuss your approach to safety and customer interaction. Given the emphasis on safety and creating memorable experiences, think about how you would handle various scenarios that may arise in a leisure environment.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills such as leadership, customer service, and safety management in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in the leisure industry. Emphasise any previous roles where you led a team or interacted with customers, and include any certifications like the National Pool Lifeguard certificate if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leisure and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to manage teams and ensure safety.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Serco Plc
✨Show Your Passion for Leisure
Make sure to express your enthusiasm for the leisure industry during the interview. Share any personal experiences or stories that highlight your commitment to promoting active and healthy lifestyles.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples of how you've successfully managed a team in the past, focusing on your ability to motivate and support others while ensuring high standards of service.
✨Highlight Customer Interaction Experience
Since this role involves a lot of customer interaction, be ready to discuss your previous experiences in providing excellent customer service. Use specific examples to illustrate how you went the extra mile for customers.
✨Prepare for Safety and Compliance Questions
Given the emphasis on safety in the job description, brush up on relevant safety protocols and regulations. Be prepared to discuss how you would ensure a safe environment for both staff and customers.