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- Tasks: Manage daily operations at the leisure centre, ensuring safety and high standards.
- Company: Bolton Community Leisure Trust promotes active lifestyles through affordable sports and leisure facilities.
- Benefits: Enjoy free gym membership, training opportunities, and a generous pension scheme.
- Why this job: Join a passionate team making a positive impact in the community while developing your career.
- Qualifications: Experience in team leadership and customer service is preferred; training provided for necessary certifications.
- Other info: Flexible working hours with a 3-week rota, including weekends.
The predicted salary is between 25000 - 35000 £ per year.
Location: Horwich Leisure Centre
Job type: Permanent
Working Hours: 37 per week, 3-week rota including earlies, lates and 1 in 3 weekends
Salary: £31,000 per annum including shift pay + excellent benefits
Here at Bolton Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join the centre.
As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility including Aquatics ensuring all activities are delivered to a high standard with safety the priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours. You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience.
We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive a free gym membership to the facilities.
About you
The successful candidate will be a passionate and enthusiastic individual who like the members of staff, who pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required. To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.
It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators' certificate (where appropriate) and first aid at work certificate, however these are not essential as full training will be provided.
If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today!
Why Serco
- A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
- A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.
- A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer:
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 22 days annual leave + Public Holidays
- Life assurance up to 2x base salary
- All Leisure benefits
- Employee Benefits (moreleisure.com)
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
Duty Manager employer: Serco Plc
Contact Detail:
Serco Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered at Horwich Leisure Centre. Understanding their unique offerings will help you demonstrate your enthusiasm and knowledge during any interviews or discussions.
✨Tip Number 2
Network with current employees or those in similar roles within the leisure industry. This can provide you with valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Duty Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Highlighting specific examples of how you've successfully led a team in a customer-focused environment will set you apart from other candidates.
✨Tip Number 4
If you don’t already have the desired qualifications like the National Pool Lifeguard certificate, consider enrolling in a course before applying. Showing initiative in obtaining relevant certifications can demonstrate your commitment to the role and the leisure industry.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills and experiences that align with what Bolton Community Leisure Trust is looking for.
Tailor Your CV: Customise your CV to reflect your relevant experience in the leisure industry, particularly any leadership roles or customer service experience. Use specific examples to demonstrate how you've successfully managed teams or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leisure and your commitment to providing excellent customer service. Mention any relevant certifications you hold, such as the National Pool Lifeguard certificate, even if they are not essential.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Serco Plc
✨Show Your Passion for Leisure
Make sure to express your enthusiasm for the leisure industry during the interview. Share any personal experiences or stories that highlight your commitment to promoting health and fitness in the community.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss specific situations where you motivated your team or resolved conflicts, as this will showcase your ability to manage staff effectively.
✨Emphasise Customer Service Experience
Since the role involves high levels of customer interaction, be ready to discuss your approach to providing excellent customer service. Highlight any relevant experiences where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Safety Protocols
Even if you don't have all the required certifications, showing that you understand the importance of safety in a leisure environment is crucial. Research common safety protocols and be prepared to discuss how you would implement them in your role.
