At a Glance
- Tasks: Support prison operations and maintain security in a dynamic environment.
- Company: Join Serco at HMP Doncaster, a leader in public safety.
- Benefits: Stable employment, flexible shifts, and comprehensive training provided.
- Other info: Multiple roles available with various shift patterns to suit your lifestyle.
- Why this job: Make a real difference in public safety while gaining valuable experience.
- Qualifications: Strong communication skills and a professional approach required.
The predicted salary is between 30000 - 42000 € per year.
We are recruiting several Operational Support Officers (OSOs) to join our team at HMP Doncaster. These roles are critical to the safe, secure and effective running of the establishment and provide essential operational support to frontline prison staff. We have multiple full-time and part-time opportunities available, working across a range of functions and shift patterns.
The Role: As an Operational Support Officer, you will play a key role in maintaining the day-to-day operation of the prison. While this is not a Prison Officer role, it is operationally focused and based within a secure environment. Depending on the position, duties may include:
- Managing entry and exit points to the prison, including gate operations
- Controlling access for staff, visitors, contractors and vehicles
- Supporting internal prison operations and movement control
- Monitoring security systems and communications
- Carrying out searches and security checks in line with procedures
- Supporting night-time operations where required
- Completing accurate records and reports
- Working closely with Prison Officers and other operational teams
You will be expected to follow strict security protocols at all times and contribute to a safe and professional working environment.
Available roles & shift patterns: We currently have several OSO roles available, including:
- Gate & Communications OSO – full-time, 40hrs, working on a 24/7 shift pattern
- Night-duty OSO– full-time, 40hrs, working a 7 on / 7 off rota basis
- Industries OSO – full-time, 40hrs, Monday to Friday, core hours to be agreed
- Visit OSO's – part-time, 30hrs working across 7 days
Please note: some roles may require flexibility to attend mandatory training, including on non-rostered days.
What we’re looking for: We are looking for reliable, professional individuals who can remain calm under pressure and follow procedures accurately. You don’t need previous prison experience, but you should be able to demonstrate:
- Strong communication skills
- A responsible and professional approach
- The ability to work as part of a team
- Confidence working in a secure, regulated environment
- Good attention to detail and record-keeping
- Flexibility is essential to work shifts, including nights and weekends where required
Additional Information: This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria:
- Have at least two years remaining on your current visa to ensure sufficient time in the role.
- Have lived in the UK for at least one year
This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You’ll be required to provide 5 years of employment and education history as part of these checks. You will be required to obtain Ministry of Justice Enhanced Level 2 Clearance & Enhanced DBS with adult and child barring vetting clearances (which required 5 years of checkable history).
Why join us? Multiple roles available – find a shift pattern that works for you. Stable, secure employment within a regulated environment. An opportunity to contribute to public safety and prison operations. Clear procedures, training and support.
Apply now! Submit your application today to be considered for one of our Operational Support Officer roles. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries, please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Operational Support Officer in Doncaster employer: Serco Plc
At HMP Doncaster, we pride ourselves on being an excellent employer, offering stable and secure employment in a regulated environment. Our Operational Support Officers benefit from flexible shift patterns, comprehensive training, and the opportunity to contribute meaningfully to public safety and prison operations. With a strong commitment to employee growth and a supportive work culture, we ensure that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Doncaster
✨Tip Number 1
Network like a pro! Reach out to current or former Operational Support Officers on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of prison operations and security protocols. We want to see that you understand the environment you'll be working in, so do your homework!
✨Tip Number 3
Show off your communication skills during the interview. Practice answering questions clearly and confidently, as this role requires strong communication with both staff and visitors.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about the various roles and shift patterns available.
We think you need these skills to ace Operational Support Officer in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of an Operational Support Officer. We want to see how you can contribute to the safe and effective running of HMP Doncaster!
Showcase Your Communication Skills:Since strong communication is key in this role, don’t forget to demonstrate your ability to communicate clearly and effectively in your written application. We’re looking for candidates who can convey information accurately and professionally.
Be Detail-Oriented:Attention to detail is crucial for the OSO position. Ensure your application is free from errors and clearly outlines your relevant experience. We appreciate candidates who take the time to present their information neatly and accurately.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the details you need about the roles available!
How to prepare for a job interview at Serco Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the key duties mentioned in the job description, such as managing entry points and supporting internal operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Strong communication is crucial for this position. Prepare examples from your past experiences where you've effectively communicated in a team or handled a challenging situation. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Demonstrate Calmness Under Pressure
Given the nature of the role, it's important to show that you can remain calm and composed in stressful situations. Think of scenarios where you've had to manage pressure and be ready to discuss how you handled them. This will reassure the interviewers that you can maintain professionalism in a secure environment.
✨Be Ready for Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability and willingness to work nights and weekends. Highlight any previous experience you have with shift work or adapting to changing schedules, as this will show that you're a reliable candidate who can meet the demands of the job.
