Maintenance Operative in Birchwood

Location: Covering Rochdale, Bury and Middleton Areas

Salary: £25,639 - £30,369 per annum plus excellent benefits

Schedule: Full time 37.5 hours per week Monday – Friday, working hours between 8am and 6pm, Van and Tools provided.

Ready to impact a better future? As a Maintenance Operative in our AASC team, you'll help keep our properties safe, functional, and ready for the people who rely on them. Your work will have a real and positive impact on the experience and wellbeing of those living in our accommodation.

You'll play a key role in ensuring homes meet required standards, supporting colleagues with specialist trade knowledge where relevant, and helping maintain safe, welcoming environments. It's purpose‑led work that directly supports communities and contributes to a better future for those we serve.

What you'll do as a Maintenance Operative

• Provide building maintenance services across a designated area or portfolio of properties.
• Report and close faults through our IT system to maintain accurate property records.
• Ensure all properties under your care are free from defects in line with Home Office contract requirements.
• Liaise with external subcontractors to support access, quality checks, and approvals.
• Complete annual Portable Appliance Testing (PAT) for properties within your remit.
• Deliver specialist trade support where qualified, including advising colleagues and providing sign‑offs.
• Repair or arrange replacement of Serco‑supplied furniture where needed.
• Manage materials appropriately, using approved suppliers and keeping accurate records.
• Remove waste safely and ensure responsible disposal and recycling.
• Carry out garden maintenance where applicable.
• Identify cleaning requirements and raise appropriate actions.
• Prioritise work effectively to meet KPIs and complete inspections in collaboration with housing colleagues.
• Act as a liaison point for stakeholders such as landlords, local authorities, and the Home Office.
• Participate in agreed work patterns and take part in on‑call and out‑of‑hours rotas to support a 24/7 service.

Does this sound like you?

You'll be a great fit for this role if you have:

• Experience in building maintenance, preferably with a relevant trade qualification.
• A valid UK driving licence and the ability to travel within the region.
• Strong problem‑solving skills and sound judgement.
• A collaborative approach and the ability to communicate effectively.
• A focus on safety, quality, and delivering a positive experience for our customers.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments.

Discover all you need to keep growing

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

Let's impact a better future, together. Apply today.