Product Assurance Tester in West Bromwich

Contract: AASC (Asylum Accommodation and Support Contract) – Hybrid/Home-based, with regular access to our West Bromwich office (B71 1BY) and travel to field office locations as required. Full Time, 12-Month Fixed-Term Contract. Band 5 / £37,000 - £38,000 (dependent on experience).

We are seeking a proactive and organised Product Assurance Tester to join our growing Product Assurance function and help ensure that system enhancements, developments, and operational improvements are delivered successfully across the contract. Acting as a key link between Operational, Product, Change, and Technology teams, you will play an important role in validating new functionality, supporting user readiness, coordinating stakeholder engagement, and helping to maintain the quality and stability of our core systems.

Responsibilities

• Execute Business Acceptance Testing (BAT) and User Acceptance Testing (UAT) activities for system enhancements, developments, and product releases.
• Follow test scripts, governance processes, and testing standards to ensure changes meet operational requirements before deployment.
• Accurately document testing outcomes, record defects, support defect triage activities, and perform retesting to confirm successful resolution.
• Maintain clear and auditable records of testing activity through agreed systems and processes.
• Build strong working relationships with operational subject matter experts, product teams, technical teams, and business stakeholders.
• Support business readiness activities through the creation and delivery of training materials, user guidance, workshops, and drop‑in sessions.
• Monitor and coordinate requests received through the Product Assurance inbox, ensuring queries are tracked and escalated appropriately.
• Assist with data quality and data cleansing activities to support project delivery and operational readiness.
• Support continuous improvement initiatives by identifying risks, recurring issues, process improvements, and opportunities to enhance user experience.
• Contribute to project activities, operational communications, procedural documentation, and change initiatives as required.

Qualifications

• Experience working within a corporate, operational, project, change, testing, or business support environment.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and a methodical approach to completing tasks accurately.
• Strong communication skills with the confidence to engage professionally with stakeholders at all levels.
• Ability to follow structured processes, governance requirements, and documented procedures.
• Comfortable investigating issues, gathering information, and escalating risks appropriately.
• Good problem‑solving skills with an ability to identify root causes and contribute to practical solutions.
• Experience using Microsoft Office applications, particularly Excel, Word, and Outlook.
• Comfortable learning new systems, technologies, and business processes.
• Exposure to testing activities, Agile delivery environments, Jira, ServiceNow, data analysis, Power BI, APIs, or software delivery processes would be advantageous but is not essential.

Personal Attributes

• Proactive and self‑motivated, taking ownership of tasks and seeing them through to completion.
• Eager to learn, develop new skills, and build knowledge across systems, processes, and operational activities.
• Organised and dependable, with the ability to manage competing priorities effectively.
• Curious and inquisitive, asking questions to understand problems and identify opportunities for improvement.
• Professional and approachable, building positive relationships with colleagues and stakeholders.
• Confident working both independently and collaboratively within a team environment.
• Adaptable and resilient, able to work in a fast‑paced environment where priorities may change.
• Committed to delivering high‑quality outcomes and maintaining strong attention to detail.

Benefits

• Flexible working considered.
• Pension – 6%.
• Chance to contribute to innovation in the public services.
• A company passionate about diversity and inclusion.
• Serco discounts (cinema, entertainment, online shopping, mobile plans, leisure memberships).
• Health and wellbeing support such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• Career development training – role specific, leadership coaching, formal study, and more.
• A safe and supportive culture.

Additional Information

This role is subject to CRB clearance and/or Baseline Personnel Security Standard (BPSS) clearance. All offers of employment are subject to security screening and approval by the Home Office.

Equality, Diversity and Inclusion

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).