At a Glance
- Tasks: Lead quality assurance for major programmes and build high-performing QA teams.
- Company: Join Serco, a company passionate about diversity and innovation in public services.
- Benefits: Enjoy a company car, private medical insurance, flexible working, and a 5% bonus scheme.
- Other info: Access extensive career development training and a supportive culture.
- Why this job: Shape the future of quality assurance while making a real impact in public services.
- Qualifications: Proven experience in leading QA teams and defining test strategies.
The predicted salary is between 25600 - 30000 £ per year.
Here at Serco, we’re looking for a Senior QA Lead to shape and lead quality assurance across major programmes and customer engagements. This is a strategic role, focused on defining test strategy, building high‑performing teams, and working closely with customers to deliver trusted, high-quality outcomes. You’ll act as the senior point of contact for QA, ensuring testing is aligned to business expectations, contractual commitments, and delivery timelines. Alongside this, you’ll lead and develop QA teams, embed modern testing practices, and drive continuous improvement across the organisation.
As part of this you’ll:
- Define and lead QA strategy across programmes, aligning testing to business goals, customer expectations, and delivery outcomes
- Act as the senior QA contact for customers and stakeholders, providing clear reporting, assurance, and trusted advice
- Build, lead, and develop high‑performing QA teams, driving capability, consistency, and professional growth
- Establish and embed effective test approaches across functional, non‑functional, and automated testing
- Ensure quality is built into delivery through strong governance, metrics, and continuous improvement
- Oversee test execution, defect management, and reporting to ensure transparency and control
- Support bids and new work, shaping QA approaches and building confidence in delivery capability
What you’ll need to do the role:
- Proven experience leading QA functions or teams in complex delivery or transformation environments
- Strong track record defining and implementing test strategies across Agile and non‑Agile delivery
- Excellent stakeholder management skills, with experience working directly with customers and senior leaders
- Experience building and developing QA teams, including coaching and performance management
- Good understanding of test automation, tools, and modern quality engineering practices
- Ability to balance strategic leadership with hands‑on oversight of delivery
- SC clearance (or willingness to obtain it)
What we offer:
- Company car
- 5% on target bonus scheme
- Private medical insurance
- Flexible working considered
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Senior QA Lead in Solihull employer: Serco North America
At Serco, we pride ourselves on being an excellent employer, particularly for the Senior QA Lead role based in our Solihull office. We offer a supportive work culture that values diversity and inclusion, alongside a comprehensive benefits package including private medical insurance, flexible working options, and a strong focus on career development through tailored training programmes. Join us to lead high-performing teams and contribute to meaningful public service innovations in a safe and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior QA Lead in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the QA field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of modern testing practices and tools. Be ready to discuss how you've led QA teams and implemented successful test strategies in past roles.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've built high-performing teams and driven continuous improvement. This will demonstrate your capability to align QA with business goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior QA Lead in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior QA Lead role. Highlight your experience in leading QA functions and any specific achievements that align with the job description. We want to see how you’ve shaped quality assurance in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this strategic role. Share your vision for QA and how you plan to build high-performing teams. Let us know what excites you about working with Serco!
Showcase Your Stakeholder Management Skills:Since this role involves working closely with customers and senior leaders, make sure to highlight your stakeholder management experience. Share examples of how you've built relationships and provided trusted advice in past roles. We love seeing those interpersonal skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Serco. We can’t wait to hear from you!
How to prepare for a job interview at Serco North America
✨Know Your QA Strategies
Make sure you’re well-versed in various QA strategies, especially those relevant to both Agile and non-Agile environments. Be ready to discuss how you've defined and implemented these strategies in past roles, as this will show your depth of experience.
✨Showcase Your Leadership Skills
As a Senior QA Lead, you'll need to demonstrate your ability to build and lead high-performing teams. Prepare examples of how you've coached team members, managed performance, and fostered professional growth within your teams.
✨Engage with Stakeholders
Highlight your experience in stakeholder management by preparing to discuss how you've worked directly with customers and senior leaders. Bring examples of how you’ve provided clear reporting and assurance to build trust and confidence in your QA processes.
✨Emphasise Continuous Improvement
Be ready to talk about how you've driven continuous improvement in QA practices. Discuss specific metrics or governance frameworks you've established to ensure quality is built into delivery, as this aligns perfectly with the role's expectations.
