Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the HR helpdesk, manage queries, and drive continuous improvement.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and wellness support.
- Why this job: Make a real impact in HR while developing your career in a supportive environment.
- Qualifications: Experience in HR operations and strong communication skills are essential.
- Other info: Embrace diversity and inclusion in a dynamic, hybrid work culture.
The predicted salary is between 29300 - 29300 £ per year.
This role supports the HR Transactional Operations Lead in delivering an efficient, high-quality HR helpdesk service across the UK. You will take ownership of day-to-day operations, act as an escalation point, and help drive continuous improvement across systems, processes, and team performance.
This is a hands-on role combining operational delivery, team leadership, and process improvement - ideal for someone who thrives in a dynamic HR shared services environment.
Key responsibilities:- Support the running of the UK HR Helpdesk, managing queries, triage, and escalations
- Monitor and drive performance against SLAs, KPIs, and quality metrics, taking action where needed
- Oversee ticket management and support peak activity periods (e.g. payroll, TUPE, onboarding)
- Act as a key escalation point for complex HR queries and issues
- Coach and support team members, ensuring development plans (IDPs) are in place
- Lead continuous improvement initiatives including automation and process enhancements
- Maintain and develop Local Work Instructions (LWIs) and ensure consistent ways of working
- Oversee Subject Access Requests (SARs) in line with ICO guidance, including audit activity
- Produce and manage People Services performance dashboards
- Ensure compliance with HR policies, processes, and regulatory requirements
- Experience within HR operations or shared services
- Strong understanding of employee lifecycle processes
- Experience working with HR systems such as SAP, ServiceNow (SNOW), or ResourceLink
- Excellent organisational and time management skills
- A proactive, problem-solving mindset with a focus on continuous improvement
- Strong stakeholder management and communication skills
- A customer-first approach with a passion for service excellence
- Ability to coach, support, and influence team members and stakeholders at all levels
- Lead by example in a fast-paced operational environment
- Balance people management and hands-on delivery
- Use data and insight to improve performance and efficiency
- Build a collaborative, high-performing team culture
- Drive change and innovation across HR processes
- 25 days annual leave plus bank holidays
- Annual leave purchase scheme
- Up to 6% contributory pension scheme
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more
- A wealth of career development training to suit your future aspirations
- A safe and supportive culture
- A company passionate about diversity and inclusion
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all.
Senior HR Administrator employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HR Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Serco on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common HR scenarios. Think about how you'd handle complex queries or improve processes. Show us your problem-solving skills and passion for service excellence!
✨Tip Number 3
Practice your STAR technique (Situation, Task, Action, Result) for answering behavioural questions. This will help you articulate your experiences clearly and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in the position.
We think you need these skills to ace Senior HR Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior HR Administrator role. Highlight your experience in HR operations and any relevant systems you've worked with, like SAP or ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how you can contribute to our team. Be sure to mention your problem-solving mindset and customer-first approach, as these are key for us.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it's improving processes or leading a team, we love to see how you've made a difference in your previous roles. Numbers and metrics can really help here!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Serco North America
✨Know Your HR Basics
Make sure you brush up on your knowledge of HR operations and the employee lifecycle processes. Be ready to discuss how you've handled complex HR queries in the past, as this role requires a strong understanding of these areas.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your proactive, problem-solving mindset. Think about times when you've improved processes or driven change in a previous role, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Since this role involves coaching and supporting team members, be prepared to share your experiences in leading teams. Discuss how you've fostered a collaborative culture and helped others develop their skills.
✨Familiarise Yourself with Their Tools
If you have experience with HR systems like SAP or ServiceNow, make sure to mention it. If not, do a bit of research on these tools so you can speak confidently about how you would use them in the role.