At a Glance
- Tasks: Manage leisure centre activities, ensuring safety and high service standards.
- Company: Maidstone Community Leisure Trust, promoting active lifestyles in a friendly environment.
- Benefits: Free gym membership, discounts, training opportunities, and competitive salary.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact on community health while enjoying a fun work atmosphere.
- Qualifications: Experience in leisure environments, strong swimming skills, and safety awareness.
The predicted salary is between 27010 - 27010 £ per year.
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Permanent, Full Time - 40 hours p/w, (earlies, lates and weekends on a rota basis)
Up to £27,010 per annum + Corporate Benefits Package
Here at Maidstone Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team, and right now we are looking to recruit for a Relief Duty Manager to join the team.
As the Relief Duty Manager, you will work within the Maidstone Leisure Centre whilst ensuring customer safety and high standards of service and customer care. You will be reporting to the duty manager and in the duty manager's absence, you will be managing the facility and ensure all activities are delivered to a high standard. Furthermore, you will be involved in supervising specific activities, maintaining high standards of cleanliness, and working on the safe handling and set up of equipment.
Without you there can't be any pool activity. But you won't be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other various discounts.
What you'll need to do the role
We are looking to hear from candidates who have previous experience in a leisure environment, as well as previous experience of pool supervision and can demonstrate a can-do attitude to get the job done. As the Relief Duty Manager you'll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you'll need to have strong swimming skills and it's desirable that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society) or equivalent & first aid qualification to be considered for this role.
Why Serco
A place you can make an impact: Swimming pools are the beating hearts of our leisure centres and without lifeguards we cannot operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives.
A place you can count on: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.
A place for you: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you'll also find all the resources you need for career progression through Serco Learning.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- Up to 6% employer matched pension contribution
- 21 days annual leave + public holidays
- Life assurance up to 2x base salary
- All Leisure benefits - Employee Benefits (moreleisure.com)
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
Relief Duty Manager - Leisure Centre (Free Gym) in Maidstone employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Duty Manager - Leisure Centre (Free Gym) in Maidstone
✨Tip Number 1
Get to know the leisure centre vibe! Visit the Maidstone Leisure Centre, chat with staff, and soak up the atmosphere. This will help you understand their culture and show your genuine interest when you apply.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by brushing up on your pool supervision skills and safety protocols. Be ready to share examples of how you've handled pressurised situations in the past – they love a can-do attitude!
✨Tip Number 4
Don’t forget to highlight your passion for leisure! When you apply, make sure to express how much you care about creating a safe and fun environment for everyone. It’s all about that community spirit!
We think you need these skills to ace Relief Duty Manager - Leisure Centre (Free Gym) in Maidstone
Some tips for your application 🫡
Show Your Passion for Leisure: When writing your application, let us see your enthusiasm for the leisure industry. Share any relevant experiences that highlight your love for promoting active lifestyles and community engagement.
Highlight Relevant Experience: Make sure to detail your previous roles in leisure environments, especially any pool supervision experience. We want to know how your background makes you a great fit for the Relief Duty Manager position.
Be Safety-Conscious: Since safety is key in this role, emphasise your vigilance and ability to handle pressurised situations. Mention any qualifications like the National Pool Lifeguard Qualification or first aid training to strengthen your application.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with our fantastic team!
How to prepare for a job interview at Serco North America
✨Know Your Stuff
Make sure you brush up on your knowledge of pool supervision and safety protocols. Familiarise yourself with the specific duties of a Relief Duty Manager, as well as the values and goals of Maidstone Community Leisure Trust. This will show that you're genuinely interested in the role and ready to contribute.
✨Show Your Customer Focus
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be prepared to discuss how you would handle various situations, especially in a busy leisure environment.
✨Demonstrate Team Spirit
The job requires working closely with a supportive team, so highlight your ability to collaborate and communicate effectively. Share stories that showcase your teamwork skills and how you’ve contributed to a positive work environment in previous roles.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios, such as dealing with an emergency or managing a difficult customer. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.