Relief Duty Manager in Maidstone

Relief Duty Manager in Maidstone

Maidstone Full-Time 27010 - 27010 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Ensure customer safety and high service standards at the leisure centre.
  • Company: Maidstone Community Leisure Trust, promoting active lifestyles in a friendly environment.
  • Benefits: Free gym membership, discounts, training opportunities, and up to 6% pension contribution.
  • Other info: Join a supportive team with excellent career progression opportunities.
  • Why this job: Make a real impact by ensuring safe and enjoyable leisure activities for the community.
  • Qualifications: Experience in leisure environments, strong swimming skills, and safety awareness.

The predicted salary is between 27010 - 27010 £ per year.

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Permanent, Full Time - 40 hours p/w, (earlies, lates and weekends on a rota basis) Up to £27,010 per annum + Corporate Benefits Package.

Here at Maidstone Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team, and right now we are looking to recruit for a Relief Duty Manager to join the team.

As the Relief Duty Manager, you will work within the Maidstone Leisure Centre whilst ensuring customer safety and high standards of service and customer care. You will be reporting to the duty manager and in the duty manager's absence, you will be managing the facility and ensure all activities are delivered to a high standard. Furthermore, you will be involved in supervising specific activities, maintaining high standards of cleanliness, and working on the safe handling and set up of equipment. Without you there can't be any pool activity. But you won't be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other various discounts.

What you'll need to do the role:

  • Previous experience in a leisure environment.
  • Previous experience of pool supervision.
  • Demonstrate a can-do attitude to get the job done.
  • Safety conscious, vigilant, and able to deal with pressurised situations.
  • Strong swimming skills.
  • Desirable to hold a National Pool Lifeguard Qualification (Royal Life Saving Society) or equivalent & first aid qualification.

Why Serco:

  • A place you can make an impact: Swimming pools are the beating hearts of our leisure centres and without lifeguards we cannot operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives.
  • A place you can count on: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.
  • A place for you: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you'll also find all the resources you need for career progression through Serco Learning.

What we offer:

  • Free membership at the Centre plus heavily discounted use of classes and facilities.
  • Free safeguarding training and DBS check.
  • Excellent Development and Training Opportunities.
  • Up to 6% employer matched pension contribution.
  • 21 days annual leave + public holidays.
  • Life assurance up to 2x base salary.
  • All Leisure benefits - Employee Benefits (moreleisure.com).

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

Relief Duty Manager in Maidstone employer: Serco North America

Maidstone Community Leisure Trust is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive and friendly work environment. As a Relief Duty Manager, you will not only play a vital role in ensuring customer safety and high service standards but also benefit from free gym membership, excellent training opportunities, and a close-knit team atmosphere that fosters personal and professional growth. Join us in making a positive impact on the community while enjoying a rewarding career in leisure management.
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Contact Detail:

Serco North America Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Relief Duty Manager in Maidstone

✨Tip Number 1

Get to know the company culture! Before your interview, check out Maidstone Community Leisure Trust's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.

✨Tip Number 2

Practice makes perfect! Run through common interview questions related to pool supervision and customer care. We can even role-play with a friend to boost your confidence and ensure you’re ready to showcase your skills when it counts.

✨Tip Number 3

Show off your passion for leisure! During the interview, share your experiences in leisure environments and how you’ve contributed to creating a safe and fun atmosphere. This will highlight your commitment to the role and the community.

✨Tip Number 4

Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.

We think you need these skills to ace Relief Duty Manager in Maidstone

Customer Service
Safety Awareness
Pool Supervision
Strong Swimming Skills
National Pool Lifeguard Qualification
First Aid Qualification
Teamwork
Ability to Work Under Pressure
Attention to Cleanliness
Activity Supervision
Can-Do Attitude
Vigilance

Some tips for your application 🫡

Show Your Passion for Leisure: When writing your application, let us see your enthusiasm for leisure and community activities. Share any relevant experiences that highlight your commitment to promoting active lifestyles and customer care.

Highlight Relevant Experience: Make sure to detail your previous experience in a leisure environment, especially any roles involving pool supervision. We want to know how your background makes you a great fit for the Relief Duty Manager position.

Be Safety-Conscious: Since safety is key in this role, emphasise your vigilance and ability to handle pressurised situations. Mention any qualifications like the National Pool Lifeguard Qualification or first aid training to strengthen your application.

Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with our fantastic team!

How to prepare for a job interview at Serco North America

✨Know Your Stuff

Make sure you brush up on your knowledge of pool supervision and safety protocols. Familiarise yourself with the specific responsibilities of a Relief Duty Manager, as well as any relevant qualifications like the National Pool Lifeguard Qualification. This will show that you're serious about the role and ready to step in when needed.

✨Show Your Customer Focus

Since this role is all about ensuring customer safety and satisfaction, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about times when you went above and beyond to help someone or resolved a tricky situation – this will highlight your can-do attitude!

✨Demonstrate Team Spirit

The leisure centre thrives on teamwork, so be ready to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or supported a teammate during busy times. This will show that you’re not just a lone wolf but a valuable team player.

✨Prepare for Pressurised Situations

As a Relief Duty Manager, you'll need to handle pressurised situations with ease. Think of scenarios where you had to stay calm under pressure and how you managed them. Being able to articulate these experiences will demonstrate your ability to keep things running smoothly, even when the heat is on.

Relief Duty Manager in Maidstone
Serco North America
Location: Maidstone

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