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- Tasks: Lead operational solutions and product performance for the London Cycle Hire Scheme.
- Company: Join Serco, a company passionate about diversity and innovation in public services.
- Benefits: Enjoy a competitive salary, private healthcare, flexible working, and a bonus scheme.
- Why this job: Shape the future of UK micro-mobility with real accountability and impact.
- Qualifications: Strong operations background with experience in end-to-end solution ownership.
- Other info: Clear pathway to Director-level roles and a supportive culture.
The predicted salary is between 43200 - 72000 £ per year.
This is a senior, high-impact leadership role at a pivotal moment for the London Cycle Hire Scheme. Following the successful retention of the LCHS contract (a major long-term public sector contract) in a £220m deal, the mobilisation for the 3rd Generation of the scheme has begun. We are looking to appoint a Head of Operational Solutions, Product & Performance to take ownership of critical solution workstreams during mobilisation, before transitioning into a business-as-usual leadership role that helps shape the future of the service.
We need someone who can own and deliver complex operational solutions end-to-end, use data to drive mature business insights and improvement, and lead teams through change in a live, high-profile environment. The role will deputise for the Technical Director and will attend SMT. It is also a succession role, with a clear pathway to Director-level positions for the right individual.
What you’ll be doing:
- Take ownership of key programme workstreams supporting mobilisation of the contract.
- Act as the business owner for critical operational solutions, spanning hardware, software and data.
- Work closely with the Programme Director, technical leadership and client stakeholders to ensure delivery.
- Lead operational solution delivery and product ownership on contract across live operations.
- Develop Supply Chain management structures that optimise product quality and commercial outcomes whilst mirroring corporate process.
- Deliver data derived insights to support the operations teams in achieving measurable improvements in performance, quality, cost and productivity.
- Manage and develop on-site product teams and a data/analytics function (driving innovation).
- Balance service performance with strategic product evolution and supply chain effectiveness.
- Act as a trusted senior technical and operational partner to the client.
- Operate as a de facto member of the senior leadership team, shaping strategy and future capability.
At its core, this role is about solution leadership within the contract, with performance improvement, product strategy and supply chain oversight flowing from that.
What success looks like:
- Mobilisation workstreams delivered with clear ownership, pace and confidence (commercial acumen).
- Operational products and solutions that are robust, scalable and fit for purpose.
- Data and insight being used consistently to drive decisions and identify improvement potential.
- Strong, credible leadership of Strategic Supply Chain and Business Insights and Performance functions.
- Increased confidence from senior internal stakeholders, group business functions and the client.
- A smooth transition from programme delivery into a stable, high-performing BAU operation.
Who this role is for:
We’re looking for a senior, hands-on leader who is comfortable moving between strategy and detail, and who enjoys owning complex operational challenges. You’re likely to have:
- A strong grounding in operations, not just theory.
- Experience owning and integrating end-to-end solutions (hardware → firmware → software → data → process).
- Provided motivational leadership to teams responsible for product, systems, analytics or operational performance.
- Used data and analytics (e.g. SQL, Python, R or similar) to define problems and shape solutions.
- Operated credibly with senior stakeholders and clients, ideally in public sector or outsourced environments.
- The confidence to get stuck in, make decisions, and take accountability.
- An interest in mobility, micro-mobility, transport policy or public infrastructure would be a strong advantage.
Why this role stands out:
- High-profile, nationally recognised service at the forefront of UK micro-mobility.
- A rare chance to shape how a major public service operates for the next decade.
- Genuine ownership, visibility and influence.
- Clear development pathway to Director-level roles.
- A role that evolves - from mobilisation leadership to long-term operational ownership.
If you’re a solution-led operational leader who wants real accountability, visible impact and long-term opportunity, we’d love to hear from you.
What we offer:
- Company car / £4200 cash alternative.
- Private healthcare.
- Bonus scheme of up to 20%.
- Flexible working considered.
- Pension - 6%.
- Chance to contribute to innovation in the public services.
- A company passionate about diversity and inclusion.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Head of Solution, Product & Performance in London employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Solution, Product & Performance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the London Cycle Hire Scheme. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s recent projects and challenges. Show them you’re not just another candidate; you’re someone who’s genuinely interested in shaping the future of their service.
✨Tip Number 3
Practice your pitch! You want to convey your experience in operational solutions and data-driven decision-making clearly and confidently. Make sure you can articulate how your skills align with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Solution, Product & Performance in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational solutions and leadership. We want to see how your skills align with the specific needs of the London Cycle Hire Scheme.
Showcase Your Data Skills: Since data-driven insights are key for this role, don’t forget to mention any experience you have with analytics tools like SQL or Python. We love seeing how you've used data to drive performance improvements!
Demonstrate Leadership Experience: This is a senior role, so we’re looking for evidence of your leadership capabilities. Share examples of how you've motivated teams and managed complex projects in high-pressure environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Serco North America
✨Know Your Stuff
Make sure you have a solid understanding of the London Cycle Hire Scheme and its operational challenges. Familiarise yourself with the key aspects of the contract and how your role will impact the mobilisation process. This will show that you're not just interested in the position, but also invested in the success of the scheme.
✨Data is Your Best Friend
Since this role heavily relies on data-driven insights, be prepared to discuss how you've used data analytics tools like SQL or Python in previous roles. Bring examples of how you've leveraged data to drive performance improvements and decision-making. This will demonstrate your capability to lead teams through change effectively.
✨Showcase Your Leadership Style
As a senior leader, you'll need to inspire and motivate teams. Think about your leadership style and be ready to share specific examples of how you've successfully led teams through complex operational challenges. Highlight your ability to balance strategy with detail, as this is crucial for the role.
✨Engage with Stakeholders
This position requires strong relationships with senior stakeholders and clients. Prepare to discuss how you've built credibility and trust in past roles. Consider sharing strategies you've used to communicate effectively and manage expectations, especially in high-pressure environments.
