Vetting and Onboarding Team Manager in Liverpool

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Band 5 | Permanent

Location: Hybrid/ Knowsley, Liverpool

Are you an experienced onboarding, vetting or screening professional with a passion for compliance, people leadership and continuous improvement? We're looking for a Vetting & Onboarding Team Manager to lead the delivery of screening and vetting services within Serco's Vetting & Onboarding (VOB) function. This is a critical role ensuring that our people are screened efficiently, compliantly and consistently across the business supporting contracts that deliver essential public services.

Reporting to the VOB Operations Manager, you'll lead a team of Administrators and Specialists, act as a subject matter expert for vetting processes, and play a key role in shaping and improving how vetting and onboarding services are delivered.

What you'll be doing:

• Leading the delivery of all Onboarding across Serco UK, including Right to Work, Visa Expiry and contract queries ensuring compliance with legislative and Serco requirements.
• Managing and developing a team of 5-10 Administrators/Specialists, providing coaching, training, feedback and performance management.
• Overseeing system configuration, maintenance and change management across vetting platforms including SAP, ServiceNow, Access Screening, DocuSign and People First.
• Driving process improvement and quality assurance, including audits, reporting and continuous improvement activity.
• Acting as the primary Vetting & Screening contact for key internal and external stakeholders.
• Building strong working relationships with partners such as UK Security Vetting, MOJ Vetting, Home Office, Access Screening and Serco's Security Managers.
• Managing complaints and service issues, ensuring timely resolution and preventative actions.
• Leading Right to Work, employment checks and data migration activity for TUPE transfers and new acquisitions.
• Supporting the integration of new contracts and sites into existing Vetting & Onboarding processes.

What you'll bring:

• Strong working knowledge of vetting, screening and onboarding processes, particularly right to work and visa legislation, with a clear understanding of compliance requirements.
• Experience leading teams in a transactional, regulated or compliance-led environment.
• Confidence working with systems such as SAP, ServiceNow, Access Screening, UKSV Portal, OpenText and Occupational Health platforms.
• Proven ability to coach, train and develop others.
• Excellent communication skills, with the ability to engage stakeholders at all levels.
• Strong organisational skills and attention to detail.
• Experience applying performance management and continuous improvement approaches.

Why Serco:

At Serco, we deliver essential services that support governments and communities every day. Our people are central to that mission - and robust vetting and onboarding processes are critical to keeping our services safe, compliant and effective. In this role, you'll have real influence over how vetting services are delivered, the opportunity to develop and lead a specialist team, and the chance to contribute to meaningful work in a supportive, collaborative environment.

What we offer:

• 25 days annual leave plus bank holidays.
• Hybrid working pattern (occasional travel to Serco sites).
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
• A wealth of career development training to suit your future aspirations.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.