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- Tasks: Lead facilities management services in a secure environment, ensuring safety and quality.
- Company: Join a top international employer with a supportive culture and clear development opportunities.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts at over 1,000 retailers.
- Why this job: Make a real impact on community safety and sustainability while developing your career.
- Qualifications: Experience in financial budgeting and FM operations in complex environments required.
- Other info: Free parking, mentoring, and a focus on inclusion for all employees.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board.
Band 3: Permanent, Full Time (Mon - Fri / 08:00 - 17:00)
Ready to impact a better future? As an FM Contract Manager in our Justice and Immigration Facilities Management team, you'll take the lead in ensuring safe, high-quality and financially controlled delivery of facilities management services across a complex secure environment. Your work will directly support a safer, more sustainable and well‑run establishment, helping us create impactful solutions that touch lives every day. You'll play a key role in shaping the future of the site's built environment. Whether you're optimising lifecycle maintenance, driving operational improvements, or supporting the development of colleagues, the positive impact of your work will reach employees, visitors and the wider community.
What you'll do as an FM Contract Manager
- Manage and control an FM budget of over £4m, ensuring financial accuracy, statutory compliance and commercial performance.
- Lead delivery against Ministry of Justice contract KPIs and support client reporting, including weekly and monthly performance and CDI returns.
- Act as the operational escalation point for all FM‑related services on site.
- Oversee asset replacement planning and delivery in partnership with the FM Asset Manager.
- Select, negotiate with and manage specialist contractors across hard FM services, such as lifts, water treatment and waste.
- Drive safe, high-quality FM service delivery and operational compliance, including SFG20 requirements and CAFM usage.
Does this sound like you?
- Strong experience in financial budgeting and control for multisite FM contracts of £4m+.
- Solid commercial acumen, including understanding of SLAs and CDIs.
- Experience leading FM operations in a custodial or similarly complex environment.
- Knowledge of Health and Safety, Environmental legislation, Quality Assurance and COSHH requirements.
- Working knowledge of CAFM systems and strong PC literacy across Microsoft Office.
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- A company car or cash alternative
- Private medical insurance
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
- Free on‑site car parking
Let's impact a better future, together. Apply today.
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
FM Contract Manager - HMP Fosse Way in Leicester employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Contract Manager - HMP Fosse Way in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience in custodial environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to facilities management and be ready to discuss how your experience aligns with their goals. We want to see you shine!
✨Tip Number 3
Showcase your financial acumen! Be prepared to discuss your experience managing budgets over £4m and how you've driven commercial performance in past roles. Numbers matter, so let’s make them work for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace FM Contract Manager - HMP Fosse Way in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the FM Contract Manager role. Highlight your experience with financial budgeting and control, especially for multisite contracts over £4m. We want to see how your skills align with the job description!
Showcase Relevant Experience: When writing your application, emphasise your experience in custodial or complex environments. Share specific examples of how you've driven operational improvements and managed compliance with health and safety regulations.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Serco North America
✨Know Your Numbers
As an FM Contract Manager, you'll be managing a hefty budget. Brush up on your financial skills and be ready to discuss how you've successfully controlled budgets in the past. Be specific about figures and outcomes to show your commercial acumen.
✨Understand the Environment
This role involves working in a complex secure environment. Familiarise yourself with the unique challenges of facilities management in custodial settings. Be prepared to share examples of how you've navigated similar situations and ensured compliance with health and safety regulations.
✨Showcase Your Leadership Skills
You'll be leading teams and managing contractors, so highlight your leadership experience. Think of specific instances where you drove operational improvements or supported colleagues' development. This will demonstrate your ability to shape a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare examples that showcase your ability to handle operational escalations or manage contractor negotiations effectively. This will help you stand out as a candidate who can think on their feet.