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- Tasks: Lead a dynamic team to ensure a safe and enjoyable leisure experience for the community.
- Company: Join Swale Community Leisure Trust, promoting active lifestyles in a friendly environment.
- Benefits: Enjoy 28 days leave, pension scheme, discounts, and extensive training opportunities.
- Other info: Be part of a supportive culture with clear paths for career growth.
- Why this job: Make a real impact on community health while developing your leadership skills.
- Qualifications: Lifeguard qualification, strong swimming ability, and experience in a supervisory role.
The predicted salary is between 27376 - 27376 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Swallows Leisure Centre, Sittingbourne, ME10 4NT Permanent, Full Time (3 week rotational pattern, comprising of earlies, lates and weekends) £27,376 per annum + Excellent Benefits.
Ready to impact a better future? Here at Swale Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team!
As a Duty Manager in our Leisure team, you'll keep the facility running safely, smoothly and with purpose. You'll work at the heart of day-to-day operations, supporting colleagues, enhancing the customer experience, and ensuring safety is always a priority. Your work will help create positive experiences for the community - whether that's keeping activities safe, supporting colleagues, or responding confidently in an emergency. Every decision you make contributes to a facility people trust and enjoy, and helps create a more active, healthier future for everyone who walks through our doors.
What you'll do as a Duty Manager
- Open and close the facility in line with procedures and maintain building security throughout operational hours.
- Lead and motivate the operational team to deliver high-quality service, ensuring safe and efficient deployment of colleagues.
- Provide induction, guidance and training to operational colleagues so they can deliver their roles confidently and safely.
- Inspect and monitor the facility during the day in accordance with the Serco Management System.
- Take responsibility during accidents or emergencies, responding quickly and effectively.
- Maintain a visible presence across the facility, responding positively to customer needs and feedback.
- Manage cash handling, reconciliation and financial procedures.
- Ensure compliance with statutory requirements and company policies, including health and safety standards.
- Line manage Front of House teams, including reception and housekeeping.
- Support the vending and retail offer by ensuring stock levels, date rotation and regular counts.
- Undertake additional tasks as directed by the Facility Manager.
Does this sound like you? You’ll be a great fit for this role if you have...
- A Royal Life Saving Society National Pool Lifeguard Qualification and a Pool Plant Operators Certificate (where required), along with First Aid at Work.
- Strong swimming ability and confidence in the water - you will be required to complete a swim test as part of the interview process.
- Experience supervising teams in a leisure or service-led environment.
- A good understanding of health and safety legislation and confidence using management systems.
- Strong communication skills, customer care abilities and a proactive approach to problem-solving.
- The ability to stay composed in challenging situations and adapt to change.
Vetting and checks An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- 28 days leave (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today.
Duty Manager - Swallows Leisure Centre in Kent employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Swallows Leisure Centre in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Swallows Leisure Centre's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with the role of Duty Manager. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your enthusiasm for the role! When you’re chatting with the interviewers, let your passion for promoting active, healthy lifestyles shine through. They want to see that you’re genuinely excited about contributing to the community.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or future projects at Swallows Leisure Centre. This shows you’re engaged and serious about the position. Plus, it helps you figure out if it’s the right fit for you!
We think you need these skills to ace Duty Manager - Swallows Leisure Centre in Kent
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about promoting active, healthy lifestyles and creating a positive community experience.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your relevant experience in leisure or service-led environments, and don’t forget to mention any qualifications like your Lifeguard Certification or First Aid training!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Serco North America
✨Know Your Stuff
Before the interview, make sure you understand the role of a Duty Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around health and safety legislation, team supervision, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous experience in supervising teams. Think of specific examples where you've motivated colleagues or handled challenging situations. This will demonstrate your ability to lead effectively and maintain a positive environment.
✨Prepare for the Swim Test
Since strong swimming ability is crucial for this role, practice your swimming skills ahead of time. Be ready to showcase your confidence in the water during the interview process. This not only shows your capability but also your commitment to safety in the facility.
✨Engage with Customer Focus
Customer experience is key at Swallows Leisure Centre. Prepare to discuss how you've previously enhanced customer satisfaction or handled feedback. Think about how you can contribute to creating a friendly and welcoming atmosphere, as this aligns perfectly with the centre's goals.