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- Tasks: Lead the Procure-to-Pay function and drive operational excellence.
- Company: Join a dynamic company passionate about innovation and diversity.
- Benefits: Competitive salary, bonus, car allowance, private healthcare, and pension.
- Other info: Enjoy career development opportunities and a supportive culture.
- Why this job: Make a real impact in finance transformation and team leadership.
- Qualifications: Experience in P2P operations and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Location: Hybrid - Attached to Hook
Salary: Competitive + Car/Car Allowance + Bonus - 10% on target and + PMI + Pension
Contract: Full Time, Permanent
Travel: UK & International as required
About the Role
We are seeking an experienced P2P Operations Manager to lead the end‑to‑end Procure‑to‑Pay (P2P) function within MyFinance. This is a critical leadership role responsible for driving a high‑performing, standardised global P2P service, with a strong focus on BPO delivery, transformation, and operational excellence. You will own the operational strategy and performance across the full P2P lifecycle, ensuring alignment between internal teams, offshore BPO partners, and business stakeholders. This role will play a key part in ongoing finance and S2P transformation programmes, driving scalable and efficient ways of working.
Key Responsibilities
- Operational Leadership & Strategy
- Own and deliver the global P2P operational strategy aligned to Finance and Procurement priorities
- Translate strategy into clear operational plans, KPIs, and delivery roadmaps
- Lead end‑to‑end P2P performance across Buying, Invoicing, Payments, and Supplier Management
- BPO & Service Delivery Management
- Lead the operational relationship with offshore BPO providers
- Ensure SLA and KPI performance is achieved, with a shift toward outcome‑based delivery
- Act as senior escalation point, driving root cause resolution and continuous improvement
- Transformation & Change
- Play a key role in finance transformation initiatives across P2P and S2P
- Drive process improvement and organisational change, embedding new ways of working across global teams
- Support the evolution of systems, tools and processes to improve efficiency and control
- Leadership & Team Development
- Lead a team of 4 direct reports (including AP Manager and functional leads) and wider indirect teams
- Build a high‑performing, accountable team culture
- Clarify ownership, drive capability development, and enable strategic focus
Essential Experience
- Significant experience leading P2P / S2P operations in a shared services environment
- Strong track record of BPO / offshore partner management (e.g. Ascentia or similar)
- Experience aligning BPO delivery to business requirements and performance outcomes
- Deep understanding of end‑to‑end Source‑to‑Pay processes
- Strong change management experience (process and organisational)
- Experience operating at a management / leadership level, leading managers
Desirable
- Experience within complex or contracting‑based organisations
- SAP or similar ERP environment experience
- Professional qualifications such as CIPS / MCIPS or accountancy qualifications
Skills & Attributes
- Strong stakeholder management with ability to influence senior leaders
- Commercially aware with a focus on performance and outcomes
- Analytical mindset with the ability to translate data into insights
- High level of personal credibility, resilience, and leadership gravitas
What We Offer
- 10% on‑target bonus with strong upside for high performance
- Company car / £4200 cash alternative
- Private healthcare
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Procure to Pay (P2P) Operations Manager in Hook employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Procure to Pay (P2P) Operations Manager in Hook
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and procurement sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its P2P operations. Understand their challenges and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in leading P2P operations and managing BPO relationships. Highlight specific achievements that demonstrate your ability to drive performance and transformation – this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and are familiar with the process.
We think you need these skills to ace Procure to Pay (P2P) Operations Manager in Hook
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in P2P operations. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills: As a P2P Operations Manager, leadership is key. Use your application to demonstrate your experience in leading teams and driving performance. Share specific examples of how you've built high-performing teams or managed change.
Be Data-Driven: We love numbers! When discussing your past roles, include metrics that showcase your impact. Whether it’s improving KPIs or enhancing service delivery, quantifying your achievements can really make your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Serco North America
✨Know Your P2P Inside Out
Make sure you have a solid understanding of the Procure-to-Pay process. Brush up on key concepts like BPO delivery, supplier management, and performance metrics. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As a P2P Operations Manager, you'll be leading teams and driving change. Prepare examples of how you've successfully led teams in the past, particularly in a shared services environment. Highlight your experience in building high-performing teams and managing stakeholder relationships.
✨Prepare for Transformation Discussions
This role involves significant transformation initiatives, so be ready to discuss your experience with change management. Think of specific instances where you've driven process improvements or implemented new systems. This will demonstrate your ability to adapt and lead in a dynamic environment.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about their current P2P challenges, how they measure success, or what their vision is for the future of the P2P function. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.