Head of Delivery

Location: UKRA Hawkhills Site, Yorkshire, YO61 3EG

Salary: Competitive salary plus excellent benefits including company car, bonus scheme and private medical insurance

Schedule: 37.5 hours per week, hybrid working pattern with UK travel to represent Serco at external events

As the new Head of Delivery at the UK Resilience Academy (UKRA), you'll lead the end-to-end delivery of a nationally important learning offer that strengthens resilience across organisations, communities and society. Working at the forefront of resilience training, this is a senior role with meaningful scale and influence, shaping how learning is experienced, delivered and applied in the real world. Reporting to the CEO of UKRA, you'll be accountable for ensuring every programme is delivered to a consistently high standard – whether onsite, off-site or through blended formats. From first engagement to post-course impact, you'll champion quality, care and professionalism, while creating the headroom your teams and faculty need to grow and perform at their best.

What you'll do as Head of Delivery

• Lead the planning and delivery of UKRA learning programmes across multiple locations and delivery models
• Translate curriculum design into high-quality, scalable operational delivery that meets learner and customer needs
• Shape and continuously improve the end-to-end learner and customer journey
• Lead, support and performance-manage UKRA associates, Resilience Capability Leads and delivery teams, building a strong and credible faculty network
• Establish and oversee quality assurance processes that drive consistency, insight and continuous improvement
• Use data, feedback and evaluation to improve impact, productivity and innovation in delivery

Does this sound like you? You'll be a great fit for this role if you have:

• Significant experience leading operational delivery in a learning, training or professional education environment
• A strong understanding of adult learning delivery and facilitation in applied, real-world settings
• Proven experience managing associate or faculty networks, including quality assurance and performance management
• A track record of improving learner or customer experience through insight, structure and redesign
• Excellent leadership, communication and stakeholder engagement skills, with the confidence to operate at senior level

Desirable

• Experience / familiarity in resilience, risk, security, infrastructure, emergency management, or national capability-building environments.

Vetting and checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car
• Private medical insurance
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.