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- Tasks: Lead a team to ensure a safe and fun leisure environment for all visitors.
- Company: Join Birmingham Community Leisure Trust, promoting active lifestyles in a friendly community.
- Benefits: Enjoy competitive pay, generous leave, and discounts at leisure centres and retailers.
- Other info: Great opportunities for training, progression, and a supportive work culture.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Lifeguard qualification, strong swimming skills, and experience in a supervisory role.
The predicted salary is between 20000 - 22000 £ per year.
Northfield Leisure Centre, Birmingham, B31 2PD
Permanent, Part Time 12.17 hours p/w (early, late and weekend shifts, on a 3 week rolling rota)
Up to £15.26 per hour / £9,661 per annum + Excellent Benefits
Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team!
What you'll do as a Duty Manager
- Open and close the facility in line with procedures and maintain building security throughout operational hours.
- Lead and motivate the operational team to deliver high-quality service, ensuring safe and efficient deployment of colleagues.
- Provide induction, guidance and training to operational colleagues so they can deliver their roles confidently and safely.
- Inspect and monitor the facility during the day in accordance with the Serco Management System.
- Take responsibility during accidents or emergencies, responding quickly and effectively.
- Maintain a visible presence across the facility, responding positively to customer needs and feedback.
- Manage cash handling, reconciliation and financial procedures.
- Ensure compliance with statutory requirements and company policies, including health and safety standards.
- Line manage gym Instructors and Group Exercise instructors.
- Support the vending and retail offer by ensuring stock levels, date rotation and regular counts.
- Undertake additional tasks as directed by the Facility Manager.
Does this sound like you?
You’ll be a great fit for this role if you have:
- A Royal Life Saving Society National Pool Lifeguard Qualification and a Pool Plant Operators Certificate (where required), along with First Aid at Work.
- Strong swimming ability and confidence in the water – you will be required to complete a swim test as part of the interview process.
- Experience supervising teams in a leisure or service‑led environment.
- A good understanding of health and safety legislation and confidence using management systems.
- Strong communication skills, customer care abilities and a proactive approach to problem‑solving.
- The ability to stay composed in challenging situations and adapt to change.
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer
- 28 days leave (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
Duty Manager employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Birmingham Community Leisure Trust. Understand their mission and values, and think about how you can contribute to their goal of promoting active, healthy lifestyles.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team management and customer service. Think of examples from your past experiences that showcase your skills in these areas.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for the role shine through. Talk about why you love working in a leisure environment and how you can motivate your team to deliver top-notch service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your professionalism.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about promoting active, healthy lifestyles and creating a fun environment at Northfield Leisure Centre.
Tailor Your Experience: Make sure to highlight any relevant experience you have in leisure or service-led environments. We love seeing how your past roles have prepared you for being a Duty Manager, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco North America
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Duty Manager. Brush up on health and safety legislation, cash handling procedures, and how to lead a team effectively. This will show that you’re not just interested in the role but also prepared for it.
✨Show Off Your Skills
Since strong swimming ability is a must, be ready to demonstrate your skills during the interview. Practise your swim test beforehand so you can confidently showcase your abilities. It’s all about making a great first impression!
✨Customer Focus is Key
Prepare examples of how you’ve provided excellent customer service in previous roles. Think about times when you’ve handled complaints or gone above and beyond for customers. This will highlight your proactive approach and problem-solving skills.
✨Stay Calm Under Pressure
As a Duty Manager, you’ll need to handle emergencies and challenging situations. Be ready to discuss how you’ve managed stress in the past. Share specific examples that demonstrate your composure and adaptability in tough scenarios.