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- Tasks: Ensure safety and security at RAF Brize Norton while providing excellent customer service.
- Company: Join Serco, a trusted partner of the RAF since 1997.
- Benefits: Competitive salary, pension scheme, 24 days leave, and health support.
- Why this job: Be part of a vital team protecting the nation and making a difference.
- Qualifications: Full UK driving licence and strong communication skills required.
- Other info: Flexible working options and commitment to diversity and inclusion.
The predicted salary is between 23000 - 31000 £ per year.
Join the Frontline of Service Excellence at RAF Brize Norton. Here at Serco, we are currently recruiting for a team of Security and Traffic Officers based at RAF Brize Norton. We know that great security starts with great service and as a Security and Traffic Officer, you'll be part of the team that keeps RAF Brize Norton - the RAF's largest operational base - safe, secure, and welcoming.
In this pivotal role, you will be responsible for the effective delivery of the Serco contracted security/reception duties under the instruction of the security shift supervisor providing the first impression for visitors and permanent staff who visit, work and live at RAF Brize Norton and everyone who enters, from RAF personnel to contractors and visitors. Your professionalism, calm approach, and attention to detail will help maintain the integrity and reputation of this vital site.
You’ll be joining a trusted team that’s supported the RAF and Ministry of Defence since 1997, contributing to critical operations that help protect the nation.
Main responsibilities of the role include:
- Provide a professional and friendly welcome to all visitors and staff.
- Control vehicle and pedestrian access, checking IDs and passes with accuracy.
- Assist with security searches and emergency response as required.
- Maintain accurate daily logs and incident reports.
- Deliver vehicle escort and traffic management services across the base.
Essential Criteria
- Full UK Driving Licence (max 6 points).
- Meet the colour perception requirement for Airfield Driving Permit.
- Willingness to complete SIA licence training and UKSV Security Clearance.
- Excellent communication and interpersonal skills.
- Professional appearance and positive, customer-service mindset.
- Reliable, punctual, and able to work 12-hour shifts including nights/weekends.
What We Offer
- Competitive salary with annual pay reviews.
- Up to 6% contributory pension scheme.
- 24 days annual leave.
- Access to over 1,100 learning opportunities and funded qualifications.
- Health & wellbeing support - BUPA HealthLine, Employee Assistance Programme, Simplyhealth.
- Discounts across 1,000+ retailers and 30% off Serco-managed leisure centres.
- ShareSave scheme, inclusive networks, and a paid volunteering day each year.
Security Clearance
Due to the nature of this role, Security Check (SC) clearance is required. Candidates must have been UK residents for the past 5 consecutive years. Serco will support you through this process.
Why Serco?
We’re passionate about delivering excellence in every service we provide - and we’re proud to support those who serve the nation. If you take pride in your professionalism and have a natural ability to engage with people while keeping them safe, this could be the perfect next step for you.
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Security and Traffic Officer in Carterton employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Traffic Officer in Carterton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Serco and RAF Brize Norton. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Security and Traffic Officer, especially your customer service mindset and attention to detail.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. A smart appearance reflects your commitment to the role and the importance of maintaining a professional environment at RAF Brize Norton.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security and Traffic Officer in Carterton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role that involves welcoming visitors.
Tailor Your Application: Make sure to tailor your application to the Security and Traffic Officer role. Highlight your relevant experience and skills, like communication and customer service, that align with what we’re looking for at RAF Brize Norton.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Serco North America
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Security and Traffic Officer. Familiarise yourself with the key tasks like controlling access, assisting with security searches, and maintaining logs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing a professional and friendly welcome, think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handle difficult situations calmly and professionally, as this is crucial for making a great first impression.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to respond to emergencies. Practice answering questions like how you would handle an uncooperative visitor or manage a traffic incident. This will help you feel more confident during the interview.
✨Dress the Part
Your appearance matters, especially in a role that represents security. Dress smartly and professionally for the interview to reflect the positive image you would uphold as a Security and Traffic Officer. This shows respect for the position and the organisation.
