At a Glance
- Tasks: Lead a team to ensure a safe and welcoming leisure environment for the community.
- Company: Bangor Aurora Aquatics and Leisure Complex, part of Northern Community Leisure Trust.
- Benefits: Competitive salary, generous leave, pension scheme, and discounts at retailers.
- Other info: Opportunities for professional development and a supportive, inclusive workplace.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in facility management and relevant qualifications like NPLQ and First Aid.
The predicted salary is between 31537 - 33666 £ per year.
Bangor Aurora Aquatics and Leisure Complex, Bangor, BT20 4TH
Permanent, Full Time (37 hours p/w - Shift-based role including weekend working (approximately one weekend in every three))
£31,537 - £33,666 per annum + Excellent Benefits
As a Duty Manager in our Northern Community Leisure Trust team, you'll help ensure Bangor Aurora operates safely, efficiently and with pride, creating a welcoming environment where our community can stay active, healthy and connected.
What you'll do as a Duty Manager:
- Open and close the facility, maintaining the security of the building during operating hours
- Inspect and monitor the facility throughout the day, deploying colleagues effectively
- Lead, direct and motivate colleagues to ensure consistently high standards of service
- Provide information, instruction, induction and training so colleagues can carry out their roles safely and effectively
- Manage incidents, including accidents and emergencies, in line with procedures
- Reconcile cash and transactions, ensuring financial controls and cash security are maintained
Does this sound like you?
- Experience of facility management or supervision within the leisure industry
- Relevant qualifications including the National Pool Lifeguard Qualification (NPLQ), Pool Plant Operators Certificate and First Aid at Work
- A Level 3 qualification in a relevant discipline
- A strong understanding of health and safety legislation
- Confident IT skills and the ability to manage administrative tasks accurately
Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
What we offer:
- 24 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Inclusive networks supporting colleagues from all backgrounds, including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds
The Trust is committed to equal opportunities.
Assistant Manager - Bangor Aurora Aquatics and Leisure Complex employer: Serco North America
Bangor Aurora Aquatics and Leisure Complex is an exceptional employer that prioritises the well-being and development of its staff. With a strong focus on creating a supportive work culture, employees benefit from extensive training opportunities, a generous leave policy, and a commitment to inclusivity. Located in the vibrant community of Bangor, this role offers the chance to make a meaningful impact while enjoying a range of employee perks, including discounts and health support services.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Bangor Aurora Aquatics and Leisure Complex
✨Tip Number 1
Get to know the Bangor Aurora Aquatics and Leisure Complex inside out! Familiarise yourself with their services, values, and community initiatives. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can provide insider tips about the role and the company culture, which can give you an edge when it comes to your application.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Duty Manager, like managing incidents or motivating your team. Practising these responses will help you feel more confident during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Manager - Bangor Aurora Aquatics and Leisure Complex
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let your enthusiasm for the leisure industry shine through. We want to see how much you care about creating a welcoming environment for the community at Bangor Aurora.
Highlight Relevant Experience:Make sure to showcase any experience you have in facility management or supervision. We’re looking for candidates who can lead and motivate a team, so don’t hold back on sharing your past successes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and qualifications are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Serco North America
✨Know Your Facility Management Basics
Make sure you brush up on your knowledge of facility management, especially within the leisure industry. Be ready to discuss your experience with supervising teams and maintaining high standards of service, as this will show that you understand the core responsibilities of the role.
✨Highlight Relevant Qualifications
Since the job requires specific qualifications like the National Pool Lifeguard Qualification and First Aid at Work, ensure you mention these during the interview. If you have any additional certifications or training, bring them up to demonstrate your commitment to safety and professionalism.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. This will help illustrate your ability to direct and inspire colleagues effectively.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle incidents or emergencies. Think through potential scenarios you might face in the role and be ready to explain your approach. This will show that you're proactive and capable of managing challenges confidently.
