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- Tasks: Lead a team to ensure a safe and welcoming leisure environment for the community.
- Company: Join the Northern Community Leisure Trust at Bangor Aurora Aquatics and Leisure Complex.
- Benefits: Enjoy 24 days holiday, pension scheme, and discounts across 1,000 retailers.
- Other info: Dynamic role with opportunities for professional development and internal progression.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in facility management and relevant qualifications like NPLQ and First Aid.
The predicted salary is between 31537 - 33666 £ per year.
Bangor Aurora Aquatics and Leisure Complex, Bangor, BT20 4TH
Permanent, Full Time (37 hours p/w - Shift-based role including weekend working (approximately one weekend in every three))
£31,537 - £33,666 per annum + Excellent Benefits
As a Duty Manager in our Northern Community Leisure Trust team, you'll help ensure Bangor Aurora operates safely, efficiently and with pride, creating a welcoming environment where our community can stay active, healthy and connected.
What you'll do as a Duty Manager:
- Open and close the facility, maintaining the security of the building during operating hours
- Inspect and monitor the facility throughout the day, deploying colleagues effectively
- Lead, direct and motivate colleagues to ensure consistently high standards of service
- Provide information, instruction, induction and training so colleagues can carry out their roles safely and effectively
- Manage incidents, including accidents and emergencies, in line with procedures
- Reconcile cash and transactions, ensuring financial controls and cash security are maintained
Does this sound like you?
- Experience of facility management or supervision within the leisure industry
- Relevant qualifications including the National Pool Lifeguard Qualification (NPLQ), Pool Plant Operators Certificate and First Aid at Work
- A Level 3 qualification in a relevant discipline
- A strong understanding of health and safety legislation
- Confident IT skills and the ability to manage administrative tasks accurately
Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
What we offer:
- 24 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Inclusive networks supporting colleagues from all backgrounds, including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds
The Trust is committed to equal opportunities.
Assistant Manager in Bangor employer: Serco North America
Contact Detail:
Serco North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Bangor
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for an Assistant Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to facility management and team leadership. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for community engagement! When you get the chance to chat with potential employers, share your ideas on how to create a welcoming environment at Bangor Aurora. This will demonstrate your commitment to the role and the community.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Manager in Bangor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in facility management and the leisure industry. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant qualifications!
Show Your Passion: Let your enthusiasm for creating a welcoming environment shine through in your application. We love candidates who are genuinely excited about helping the community stay active and healthy, so share your motivation for wanting to join our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco North America
✨Know the Facility Inside Out
Before your interview, take some time to research Bangor Aurora Aquatics and Leisure Complex. Familiarise yourself with its facilities, services, and community initiatives. This will not only show your genuine interest but also help you answer questions about how you can contribute to maintaining high standards of service.
✨Highlight Relevant Experience
Make sure to prepare examples from your past experience in facility management or supervision within the leisure industry. Be ready to discuss specific situations where you led a team, managed incidents, or ensured safety protocols were followed. This will demonstrate your capability to handle the responsibilities of a Duty Manager.
✨Showcase Your Qualifications
Bring copies of your relevant qualifications, such as the National Pool Lifeguard Qualification and First Aid at Work. Discuss how these qualifications have prepared you for the role and how you plan to use them to ensure the safety and efficiency of the facility.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the community engagement initiatives at Bangor Aurora. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the organisation.