At a Glance
- Tasks: Lead a team to ensure a safe and welcoming leisure environment for the community.
- Company: Join the Northern Community Leisure Trust at Bangor Aurora Aquatics and Leisure Complex.
- Benefits: Enjoy 24 days holiday, pension scheme, and discounts at over 1,000 retailers.
- Other info: Opportunities for professional development and a focus on internal progression.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in facility management and relevant qualifications like NPLQ and First Aid.
The predicted salary is between 31537 - 33666 € per year.
Bangor Aurora Aquatics and Leisure Complex, Bangor, BT20 4TH
Permanent, Full Time (37 hours p/w - Shift-based role including weekend working (approximately one weekend in every three))
£31,537 - £33,666 per annum + Excellent Benefits
As a Duty Manager in our Northern Community Leisure Trust team, you'll help ensure Bangor Aurora operates safely, efficiently and with pride, creating a welcoming environment where our community can stay active, healthy and connected.
What you'll do as a Duty Manager:
- Open and close the facility, maintaining the security of the building during operating hours
- Inspect and monitor the facility throughout the day, deploying colleagues effectively
- Lead, direct and motivate colleagues to ensure consistently high standards of service
- Provide information, instruction, induction and training so colleagues can carry out their roles safely and effectively
- Manage incidents, including accidents and emergencies, in line with procedures
- Reconcile cash and transactions, ensuring financial controls and cash security are maintained
Does this sound like you?
- Experience of facility management or supervision within the leisure industry
- Relevant qualifications including the National Pool Lifeguard Qualification (NPLQ), Pool Plant Operators Certificate and First Aid at Work
- A Level 3 qualification in a relevant discipline
- A strong understanding of health and safety legislation
- Confident IT skills and the ability to manage administrative tasks accurately
Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
What we offer:
- 24 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Inclusive networks supporting colleagues from all backgrounds, including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds
The Trust is committed to equal opportunities.
Assistant Manager employer: Serco North America
As an Assistant Manager at Bangor Aurora Aquatics and Leisure Complex, you will join a vibrant team dedicated to fostering a healthy and active community. With excellent benefits including generous leave, a contributory pension scheme, and extensive training opportunities, the Trust prioritises employee growth and wellbeing in a supportive and inclusive work environment. This role not only offers a chance to lead and inspire but also to make a meaningful impact in the lives of those in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to people in the leisure industry, especially those who work at Bangor Aurora or similar facilities. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show up in person! If you can, visit the Bangor Aurora complex and introduce yourself. A face-to-face interaction can leave a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to facility management and team leadership. We recommend using role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your experience in facility management and any relevant qualifications, like the NPLQ or First Aid. We want to see how your skills match what we're looking for!
Show Your Passion:Let your enthusiasm for the leisure industry shine through! Share examples of how you've created a welcoming environment or motivated a team in previous roles. We love seeing candidates who are genuinely excited about making a difference in our community.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key achievements stand out!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco North America
✨Know Your Stuff
Make sure you brush up on your knowledge of facility management and the leisure industry. Familiarise yourself with health and safety legislation, as well as the specific qualifications required for the role, like the National Pool Lifeguard Qualification. This will show that you're serious about the position and understand what it entails.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team, so be prepared to discuss your experience in motivating and directing colleagues. Think of examples where you've successfully managed a team or handled incidents. This will demonstrate your capability to maintain high standards of service and ensure a safe environment.
✨Be Ready for Situational Questions
Expect questions about how you'd handle emergencies or incidents. Prepare some scenarios from your past experiences where you effectively managed a crisis or resolved a conflict. This will help you illustrate your problem-solving skills and ability to stay calm under pressure.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare some thoughtful questions about the role and the team dynamics at Bangor Aurora. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.
