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For Companies At a Glance
- Tasks: Lead workforce management and scheduling, supporting operations in a dynamic maritime environment.
- Company: Join Serco, a global leader in providing essential services across various sectors.
- Benefits: Enjoy competitive salary, flexible training, wellness support, and discounts at 1,000+ retailers.
- Other info: 12-month fixed-term contract with opportunities for personal and professional growth.
- Why this job: Be part of a supportive team, enhance your skills, and contribute to impactful projects.
- Qualifications: Strong admin skills, MS Office proficiency, and ability to adapt in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Work Force Management (WFM) Lead/Scheduler
Portsmouth, PO1 3LT
12 month Fixed Term Contract, 37 hours per week
Competitive salary plus benefits
Serco have a new and exciting opportunity for a Work Force Management (WFM) Lead/Scheduler to join our Maritime contract in Portsmouth.
As the WFM Lead/Scheduler your role will be to provide administrative support, to the Operations Coordinator / Workforce Management (WFM) Champion, specifically in support of Workforce Management and Administration within the Operations departments within the Maritime Services Contract. It is also envisaged that this role will evolve to provide support to the implementation and steady state maintenance of Serco\’s Engineering Asset Management (SEAMs) and Learning Management System (LMS).
Main Accountabilities:
- Implementation support
- WFM Lead – key lead within site as part of the implementation of WFM technology Time2Work and Maximo SEAMS
- Operations Administration & Support relating to staff scheduling.
- Updating and maintaining key master data which supports the key systems for scheduling staff.
- Attend application training and champion use of tool – Key Point of Contact (POC)
- Support and champion set up of tools such as mobiles as required (Corporate Accounts & UAM)
- advise and assist workforce on IT setup and application use.
- Clock enrolment and consent forms management (if biometrics used)
- Support in BAU
- Management of Staff Rosters and Work Patterns, scheduling and workforce planning using the system ensuring new processes are followed by staff for recording leave, training days and absences.
- Utilise the system to update staff rosters (short term planning)
- Work with OSC for longer term changes or configuration updates to the system
- Approve annual leave requests within the system
- Work with task management to ensure rostered staffing meets requirements
- In conjunction with WFM line managers to manage daily timesheets and application exceptions
- Attend briefings and provide reports as required.
- Have potential to expand knowledge and skills as required.
- Develop to encompass digitised asset management systems for which this role will be directly contributed to
- Provides general administration support including production of MS Office documents.
- UseSerco\’s digitised asset management systems (SEAMs)
- Provide general administration support including production of MS Office documents.
What you\’ll need to do the role:
- Excellent administration and communication skills
- Ability to adapt to a changing working environment and role.
- Administrative experience working in an office environment.
- Proficient in all aspects MS Office
- Currently hold or able to obtain SC Clearance
- Demonstrable strong time management and organisational skills with the ability to meet deadlines.
- Demonstrable experience of working effectively both independently and in a team
- Ability to communicate with teams confidently
What we offer:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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Work Force Management Lead/Scheduler employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work Force Management Lead/Scheduler
✨Tip Number 1
Familiarise yourself with workforce management tools like Time2Work and Maximo SEAMs. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've effectively managed schedules or rosters in previous roles. This will highlight your ability to handle the responsibilities of the WFM Lead/Scheduler position.
✨Tip Number 3
Network with current or former employees at Serco, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with administrative tasks and MS Office proficiency. Being able to articulate specific examples of your past work will reinforce your suitability for the role.
We think you need these skills to ace Work Force Management Lead/Scheduler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Work Force Management Lead/Scheduler position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise your administrative experience, particularly in workforce management or scheduling. Provide specific examples of how you've successfully managed staff rosters or used similar systems in previous roles.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples in your application that demonstrate your ability to communicate effectively with teams and manage stakeholder expectations.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the administrative aspects of the role.
How to prepare for a job interview at Serco Limited
✨Know the WFM Tools
Familiarise yourself with the specific Workforce Management tools mentioned in the job description, such as Time2Work and Maximo SEAMs. Being able to discuss your experience or knowledge of these systems will show that you're prepared and understand the technical requirements of the role.
✨Demonstrate Strong Communication Skills
As the role requires effective communication with teams and stakeholders, prepare examples of how you've successfully communicated in previous roles. Highlight any experiences where you had to explain complex information clearly or lead a team briefing.
✨Showcase Your Administrative Experience
Be ready to discuss your administrative background and how it relates to the responsibilities of this position. Provide specific examples of how you've managed schedules, maintained data, or supported operations in past roles to demonstrate your capability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and time management skills. Think of situations where you had to adapt to changes or manage conflicting priorities, and be prepared to explain how you handled them effectively.