At a Glance
- Tasks: Coordinate schedules and implement workforce technologies to enhance team efficiency.
- Company: Join a leading Maritime Services team making a real impact.
- Benefits: Competitive salary, excellent benefits, and a supportive work environment.
- Other info: Opportunity for career growth and to work with innovative technologies.
- Why this job: Shape the future of operations while developing your skills in a dynamic setting.
- Qualifications: Strong admin skills, MS Office proficiency, and a customer-focused mindset.
The predicted salary is between 39000 - 39000 £ per year.
As a Work Force Management Lead/Scheduler in our Maritime Services team, you'll help colleagues work effectively by coordinating accurate schedules and ensuring our workforce systems run smoothly. Your work will have a positive impact on our operations and help create a more efficient future for the teams that keep critical services moving. You’ll play a key role in supporting the implementation of new workforce technologies, maintaining accurate data, and ensuring colleagues have the tools and processes they need to deliver their best. This work touches lives across our operations and helps shape the future of how our teams collaborate and deliver.
What you’ll do as a Work Force Management Lead/Scheduler:
- Act as the site lead for implementing Workforce Management (WFM) technology including Time2Work and Maximo SEAMS, supporting training and championing use of the tools.
- Attend application training and champion use of tool - Key POC.
- Provide operations administration and support relating to colleague scheduling and associated processes.
- Update and maintain key master data that supports scheduling systems.
- Attend training, act as a key point of contact, and assist colleagues with IT and application use.
- Support mobile device setups as required (Corporate Accounts and UAM) and manage clock enrolment and consent forms if biometrics are used.
- Manage staff rosters, work patterns, leave requests, training days, and absences within the system, ensuring processes are followed.
- Liaise with the Operations Support Centre on longer term changes and system configuration needs.
- Manage daily timesheets, exceptions, and support briefings and reporting needs.
- Provide general administration support including production of MS Office documents.
Does this sound like you? You’ll be a great fit for this role if you have:
- Eligibility to obtain Security Check (SC) clearance.
- Excellent administration and communication skills, with strong organisational and time management capabilities.
- Experience working in an office environment and proficiency with MS Office.
- The ability to adapt to changing environments and work effectively both independently and as part of a team.
- Confidence communicating with colleagues and supporting others with systems and processes.
- Strong focus on customer service, attention to detail, and confidentiality.
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Work Force Management Lead employer: Serco Limited
As a Work Force Management Lead/Scheduler in our Maritime Services team located in Devonport, you will join a supportive and dynamic work culture that prioritises employee growth and development. With a competitive salary and excellent benefits, including training opportunities in cutting-edge workforce technologies, you'll play a vital role in enhancing operational efficiency while making a meaningful impact on the lives of your colleagues. Our commitment to fostering a collaborative environment ensures that you have the tools and support needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Work Force Management Lead
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want you to show that you’re not just a fit for the role, but also for the team culture. Bring your A-game!
✨Tip Number 3
Practice common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview. We believe in you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Work Force Management Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Work Force Management Lead role. Highlight your experience with scheduling, administration, and any relevant technologies like Time2Work or Maximo SEAMS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Maritime Services team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since this role involves liaising with colleagues and supporting them with systems, make sure your application reflects your strong communication skills. Use clear language and structure in your writing to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Serco Limited
✨Know Your WFM Tools
Familiarise yourself with the Workforce Management technologies mentioned in the job description, like Time2Work and Maximo SEAMS. Be ready to discuss how you've used similar tools in the past or how you would approach learning them quickly.
✨Showcase Your Admin Skills
Prepare examples that highlight your excellent administration and communication skills. Think of specific situations where your organisational abilities made a difference, especially in scheduling or managing data.
✨Demonstrate Adaptability
This role requires adapting to changing environments, so be prepared to share experiences where you've successfully navigated change. Highlight your ability to work both independently and as part of a team.
✨Customer Service Focus
Emphasise your strong focus on customer service. Prepare to discuss how you've supported colleagues or clients in the past, ensuring their needs were met while maintaining confidentiality and attention to detail.
