At a Glance
- Tasks: Assist customers with reservations and ensure a smooth boarding experience.
- Company: Join NorthLink Ferries, a leader in transport with a focus on customer service.
- Benefits: Competitive salary, pension scheme, generous leave, and exclusive discounts.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Make a positive impact while working in a supportive and diverse team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12118 - 12118 £ per year.
Customer Service Assistant at NorthLink Ferries, Hatston Ferry Terminal, Kirkwall, Orkney. KW15 1ZL
Maternity cover from July 2026 until July 2027. 15 hours per week, across Monday – Sunday. £12,118.81 per annum, plus benefits.
Overview
Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment? Are you looking for full time flexible hours for your next role? We have an exciting opportunity to join our fantastic team based in Hatston, Kirkwall. Working in our busy terminal, you'll be part of our Customer Service team, who work hard to provide a high‑quality service to customers within one of Transport's flagship contracts NorthLink Ferries.
In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strives to deliver a great experience for each one of our passengers.
Key responsibilities
- Making customer reservations by telephone, email and in person.
- Assisting with check‑in and boarding passengers.
- Adhering to the business's Health, Safety and Environment Serco Policy.
- Delivering excellent customer service whilst following standards and maintaining good organisational skills.
- Working as a team player with a can‑do attitude, taking initiative and ownership, and committed to Serco's Values of Trust, Care, Innovation and Pride.
- Communicating well with the public and team members using phone and computer systems.
What we offer
- Competitive salary with annual reviews.
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays; pro rata.
- Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
- Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts.
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Customer Service Assistant -NorthLink Ferries in Whitehall employer: Serco Limited
NorthLink Ferries is an excellent employer, offering a supportive and inclusive work culture at the Hatston Ferry Terminal in Kirkwall. With competitive salaries, generous annual leave, and a commitment to employee development through training and coaching, we empower our Customer Service Assistants to thrive in their roles while making a positive impact on our passengers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant -NorthLink Ferries in Whitehall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NorthLink Ferries. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult customers or making reservations.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. NorthLink Ferries is looking for someone who can connect with customers, so don’t be afraid to show your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant -NorthLink Ferries in Whitehall
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our values and can relate their experiences to the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Serco Limited
✨Know the Company
Before your interview, take some time to research NorthLink Ferries. Understand their values, mission, and what makes them stand out in the transport industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Customer Scenarios
As a Customer Service Assistant, you'll be dealing with various customer interactions. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or unexpected situations, and be ready to share your thought process.
✨Show Your Team Spirit
This role requires a strong team player attitude. Be prepared to discuss examples of how you've worked collaboratively in the past. Highlight your ability to take initiative and contribute positively to a team environment, as this aligns with the company's focus on teamwork and support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team dynamics, or what a typical day looks like for a Customer Service Assistant. This shows that you're engaged and eager to learn more about the role and the company culture.
