At a Glance
- Tasks: Deliver top-notch customer service and manage reception operations at our leisure centre.
- Company: Join a leading international employer with a supportive culture.
- Benefits: Earn up to £12.21 per hour, enjoy 25 days holiday, and access great discounts.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunities for training, development, and career progression await you.
The predicted salary is between 10 - 12 £ per hour.
Location: Whitchurch Leisure Centre, Shropshire SY13 2BY
Salary: Up to £12.21 per hour plus excellent benefits
Schedule: 6.5 hours per week, mainly Wednesday shifts (please note due to the business needs the day may change)
As a Receptionist in our Shropshire team, you will deliver high-quality front-of-house services at our facility. This role involves frequent interaction with customers, both face-to-face and via telephone, providing clear information and excellent service while supporting the wider team as required.
What you'll do as a Receptionist:
- Deliver consistently high standards of customer service aligned with contract and organisational objectives
- Manage reception operations on a day-to-day basis, including deputising for the Head Receptionist when required
- Handle cash transactions accurately, including cashing up in line with company financial procedures
- Promote and upsell services where appropriate to encourage secondary spend
- Maintain a safe working environment, adhering to all health, safety, and corporate governance policies
- Build positive relationships with customers, clients, and internal stakeholders
- Attend relevant training and contribute to continuous improvement initiatives
Does this sound like you?
- Previous experience in a customer-facing role (face-to-face and telephone)
- Cash handling experience with strong attention to detail
- Calm, professional manner when working under pressure
- Ability to think quickly, solve problems, and simplify complex customer queries
- Strong communication and interpersonal skills
- Adaptable, proactive, and able to work effectively independently or as part of a team
Vetting and checks: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
What we offer:
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days (pro rata) plus bank holidays
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let's impact a better future, together. Apply today.
Receptionist in Whitchurch employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Whitchurch
✨Tip Number 1
Get to know the company before your interview! Research Whitchurch Leisure Centre and understand their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with customers face-to-face and over the phone, think of common scenarios you might encounter and how you'd handle them. Role-playing with a friend can really help!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable when you go for your interview. It shows you take the opportunity seriously.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist in Whitchurch
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've delivered excellent service, whether it's face-to-face or over the phone. Share specific examples that demonstrate your ability to handle queries and build positive relationships!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showcasing your skills and experiences relevant to the Receptionist role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our needs, especially around cash handling and managing reception operations. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Serco Limited
✨Know Your Customer Service Basics
As a Receptionist, you'll be the first point of contact for customers. Brush up on your customer service skills and think about examples from your past experiences where you provided excellent service. Be ready to discuss how you handle difficult situations or complaints.
✨Cash Handling Confidence
Since cash handling is a key part of the role, make sure you're familiar with basic cash management procedures. Prepare to talk about your experience with cash transactions and how you ensure accuracy. Maybe even practice some scenarios in your head!
✨Show Off Your Communication Skills
Strong communication is essential for this position. Think about how you can demonstrate your ability to communicate clearly and effectively during the interview. You might want to prepare a few anecdotes that showcase your interpersonal skills, especially in face-to-face and telephone interactions.
✨Be Ready to Adapt
The job requires adaptability, especially since shifts may change. Be prepared to discuss how you've successfully adapted to changes in previous roles. Highlight your proactive approach and willingness to learn, as these traits will resonate well with the interviewers.