Serco Limited is seeking a Contact Centre Manager to lead weekend and evening operations within the Armed Forces Recruitment Service (AFRS). The role focuses on delivering high service standards, performance against SLAs and KPIs, and a positive experience for candidates throughout their recruitment journey.
You'll line manage Team Managers, work across stakeholders, and drive continuous improvement while adhering to security clearance requirements.
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Weekend & Evening Contact Centre Leader employer: Serco Limited
Serco Limited is an excellent employer, offering a supportive work culture that values integrity and teamwork within the challenging environment of HMP Fosse Way. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful outcomes in justice and offender support. With a commitment to employee well-being and a focus on compliance and accuracy, Serco fosters a rewarding atmosphere for those dedicated to making a difference.
